Production Supervisor Quality Management & Customer Servicec

BENDIL CHADWICK L. BELLOSILLO

Pildera * Pasay City ถ Mobile +09552108488ถ

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Core Competencies

Human Factors Engineering, Operation Planning & Control, Motion & Time Study, System Engineering and Operation Scheduling. Production support in Process Control, yield improvement and optimal performance of production equipment and flow processes; development of incoming inspection and operational planning for Quality Management Systems; Shop Lay out Management and Materials Engineering. Test equipment for the new products and new process.

Professional Experience

Access healthcare Service – Manila November 2017-June 2018

Mckinley Hill, Taguig City Philippines

Client Partner – Customer Service

:Handle inbound calls to assist clients with the cloud-based system used to keep patients' medical records, making it accessible for medical practitioners anywhere in the US.

:Provide customer support and help resolve customer queries.

C3/CustomerContactChannels May 2014 – September 2016

Bonifacio One Technology Tower

3030 Rizal Drive West cor. 31st

Bonifacio Global City

1634 Taguig City Philippines

Customer Service/ATC (Operation dept)

Provides product /service information by answering questions; offering assistance onto our agents.

Customer service,customer focus,phone skills, listening,verbal communication,data entry skills,multitasking.

Maintain call center database by entering and verifying information; updating contact log.

Improves quality results by recommending changes.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Monitor all system output to ensure the integrity and quality of each report.

Maintained all processes and quality of work within the department. Practiced and enforced all security and safety procedures.

Responsible for Annual Employee Reviews and Evaluations for Call Center Reps.

Generated preventative maintenance, executed, and reviewed all account audits and monthly operating reports for eight various clients.

Review requirements specifications and technical design documents to provide timely and meaningful feedback

Create detailed, comprehensive and well-structured test plans and test cases

Estimate, prioritize, plan, and coordinate testing activities

Design, develop and execute automation scripts using open source tools

Identify, record, document thoroughly.

Duralco Incorporated September 2012 – May 2014

Veterans Centre Taguig City, Philippines

Site Service Engineer

Reports: Daily Monitoring of Issue per Department according to schedule, Weekly Monitoring of Big Projects, Monthly monitoring of Repair Order, Daily monitoring of Site service jobsite Visit, Daily Monitoring of Installed Products and accessories, Time Motion Study, Technical Report per Jobsite Visit.

Responsible to insure that all project are complete base on given time schedule.

Ensure that all schedules per department are properly observe.

Work closely and support the department’s goals and objectives of quality products and services and assumes other duties that maybe assigned from time to time.

To monitor all issues per department to insure that all schedule are on time base on ISPC dates.

To monitor all Big Projects by insuring that all projects are on time base on Preproduction Meeting.

To monitor repair order to insure that the product quality is good.

To monitor productivity per installer to make sure that every installer is adequate in performing installation.

Ensures that base on manpower service vehicle availability schedules are met.

Maintain & regularly audit all tools & equipment under the site service section.

Prepare the accurate inventory report on tools and equipment.

Prepares requisition slip for tools & accessories required by the field site service group.

Progress M&E Engineering Pte Ltd August 03, 2009 – December 15, 2011

Blk 22 Woodlands Link

#02-13 Woodlands East Industrial Estate

Singapore

Quality Controller/ Eng Dept

Prepare issue and control work orders that prescribe the job requirements in accordance with the engineering data, drawings, and specification and quality requirements relative to the contract.

Ensure that all site activities are carried out under controlled conditions throughout the stages of construction by way of Production Tooling Inspection, Receiving Inspection, Control of Special Processes, In-process Inspection, and Final Inspection.

Prepare the contract specific, Performance and Acceptance Test procedure, for testing the heat exchanger.

Ensure that all purchased goods conform to relevant drawings and specifications in accordance with Goods Receive.

Responsible for monitoring and auditing special processes for compliance to procedure and qualification for special process personnel

DP Architects Pte Ltd October 22, 2008 – 29 June 29, 2009

6 Raffles Boulevard

#04-100 Marina Square

Singapore 039594

Document Controller

Ensure Document Control procedures undertaken in accordance with specified guidelines.

Supervise and record document flow to and from all necessary parties, including clients, sub-contractors issue transmittal letters and receipts concerning the documents circulation.

Provide internal & external expediting on other custom deliverable status reports to Project Managers as required.

Assure document quality to include completeness, accuracy and compliance with company’s policies and procedures.

Oversee all documentation procedure, maintenance and preparation of necessary documentation.

Supervise the finishing works documentation like ID, As built drawings, & the materials needed on a construction site.

Respond to queries regarding revision status of issued drawings/documents from architectural and drafting personnel.

Process the documentation in electronic format as well as hard copy.

Oversee the generation, maintenance and modifications necessary of relevant documentation.

Expedite the review and approval of documentation.

Piscean Century Chemicals Pte Ltd January 18, 2007 October 10, 2008

Tuas Link 1

Singapore

Production Supervisor

Supervise the production staff to meet output, quality and cycle time target.

Plan the objectives and goals as part of the productivity and continuous improvement.

Plan and nurture operator development through on-the-job training and coaching and create safe working environment that installs commitment, teamwork and ownership.

Maintenance up-to-date records of raw materials for daily production and prepare corresponding reports for management and offices concerned.

Quality checks/verify correctness and completeness of all process (blending & sieving) products.

Ensure that all machines are effectively set-up to meet On-Time Delivery (OTD) for all production order plan, and also implement productivity improvement plans and follow-up on accomplishing target output.

Responsible for the department’s overall planning and scheduling activities function, and coordinating with the sourcing team to have materials available for production requirements and shipments.

Light Rail Transit Authority January 01, 2005 –December 28, 2006

Pasay City, Philippines

Production Planning & Control Officer II

Supervise the production team to meet output, quality and cycle time target.

Plan the objectives and goals as part of productivity and continuous improvement.

Plan and nurture operator development through on-the-job training and coaching and create safe working environment that instills commitment, teamwork and ownership.

Ensure that all machines are effectively set-up to meet On-Time Delivery (OTD) for all tickets plan. And also implement productivity improvement plans and follow-up on accomplishing target output with good yield.

Qualities checks / verify correctness and completeness of all process (sorted & coded) tickets.

Ensure accuracy of production reports prepared against actual production made by encoders.

Ensure that all tickets are prepared, counted, and packed accurately and on-time and in accordance with prescribed standards.

Maintenance of up-to-date records of ticket production and prepare corresponding reports for management and offices concerned.

Train new Data Encoder Controllers on proper processing tickets.

Light Rail Transit Authority August 24, 2004 – December 31, 2004

Pasay City, Philippines

Quality Control Assurance Inspector

Maintain the QA document system which included updates of the document control and tracking database; monitor daily incoming tickets; quality control and storage of tickets; prepare reports and conduct internal audit.

Create test programs to assess quality products (tickets); analyze and report quality data and evaluate test equipment and methods.

Inspect the total quality of tickets collected and processes to ensure that all tickets processes are in accordance with the prescribed standard.

Monitor the monthly consumption of the packaging material, such as rigid boxes, labels, AFCS tapes etc. to verify monthly stocks.

Big R Super Centre

URC June 08, 2002 – July 31, 2004

Bgy. Lankaan, Pala-Pala

Dasmarinas, Cavite Philippines 4115

Quality Control Specialist

Maintain the QA document system which included updates of the document control and tracking database; monitor daily incoming products; quality control and storage of products; prepare reports and conduct internal audit.

Responsible for the department’s overall planning and scheduling activities function, and coordinating with the sourcing team to have products available requirements and shipments.

Inspect the total quality of products collected and processes to ensure that all process products are in accordance with the prescribed standard.

Ensure that all products are prepared, accurate weight and packed accurately and on-time and in accordance with prescribed standards.

Education & Training

Bachelor of Science (Industrial Technology) 2002

College of Industrial Engineering and Technology

De La Salle University

Philippines

EPEC Holder- Employment Pass Eligibility Certificate 2006(Singapore)

Technical & Computer Skills

Fluency in written and oral English, Tagalog language

Proficient in MS Word/Excel; PowerPoint; Micro station; Print shop, Access & Oracle

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