MANIMEGALAI MANIKANDAN (aka. Megha)

*** ********* **., *****: 931-***-****

Cookeville, TN – 38506 E-mail: adqtlx@r.postjobfree.com

Education

Master of Business Administration GPA: 3.00

Madras University, Chennai, India

Graduated in May 2010

Bachelor of Engineering in Electronics & Communication

Anna University, India GPA: 3.12

Graduated in May 2007

Higher Secondary School, India GPA: 3.32

Graduated in May 2003

Objective

I am seeking a part time or full-time job in a competitive and challenging environment where I can serve your organization and enhance my skill set.

Summary of Qualifications

One year of experience in Medical admin field – effectively data handling

Four years of experience in Telecommunication field as a Sr. Routing Engineer, which includes expertise in the areas of Routing, Switching and network system

Expert level knowledge of troubleshooting, implementing, optimizing and testing of static & dynamic routing protocols.

Ability to interpret and resolve complex route table problems

Strong research skills developed through work experience and course work

Managed call routing traffic and ensured quality for customers

VoIP & TDM interconnect testing and commissioning

New features/solution testing and implementation based on client's requirements

Self-driven/motivated, able to prioritize tasks and implement changes smoothly

A result-oriented person with a strong analytical mindset and a never-ending zeal to learn and excel.

Excellent communication and team skills

Work Experience

Assistant Medical Admin – Tennessee Pediatric & Adolescence Center, Cookeville, TN, U.S.A. (February 2018 – December 2018) (August 2020 - March 2021)

Efficient in managing appointment scheduling, patient records, insurance verification, medical billing and financial information.

Work daily report as set by Practice Manager

Effective in handling office and administrative tasks within busy, multi-physician practices.

Sr. Routing Engineer / Quality Support Engineer, Plintron Global Technology Solutions (Lyca Technology) Chennai, India. (Oct 2008 – Sep 2011)

Responsible for inbound/outbound call routing, call quality monitoring and report data analysis.

Worked with multiple Tier 1 telecom vendors on variety of products and service.

Provided daily updates on the calls and carriers to internal team during Carrier review meetings.

Dealt with carrier TDM and SIP networks (Verizon, ATT, T-Mobile, Sprint, etc.…).

Performed call testing, Ticket analysis and troubleshooting to ensure call quality.

Assure quality for mobile calls & SMS, responsible for LCR routing, do Live testing with operators & MVNO’s for quality issues and Interact with account managers in order to know the launch of operators.

Coordinated with MNO to get the solution and design document over during project launch.

Knowledge on number porting process in Corresponding applications like HLR, SCP &SMSC nodes and taking trace in SCP for call, SMS and Data usage.

Maintained all project call & SMS flows and other network information.

Routing support for calls and SMS with knowledge of LCR and routing table.

Quality / Usage (Airtime): Analysis of the volume of successful calls

Knowledge in GSM, SS7, SMPP and ISUP.

Created template in SMSC, maintaining MNP range list and provisioning of SMP and SCCP.

Transmission Engineer, Sun Networks, Chennai, India. (Sep 2007 – Sep 2008)

Monitored 17 channels of Sun networks and checked/ensured the video & audio quality levels.

Handled administrative tasks for avid media network.

Checked the carrier signals, satellite uplink and down link power level status and updated tracking sheet.

Tracked the Strength of both Uplink and down Link Frequency Signals.

Analyzed/resolved faults and complaints (Helpdesk ticket analysis).

Identified deviations from normal traffic pattern.

Met compliance and performed Service Analysis.

Technical Skills

Languages

C, C++

Platforms

Windows NT, 2000, XP, Vista and Mac

Other Tools

Microsoft Excel/Word/PowerPoint

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