Marketing Consultant Customer Service

LINDSEY B. DUQUETTE BROWN

KILLINGLY, CT

cell: 860-***-**** • email: *******.*************@*******.***

[SUMMARY OF QUALIFICATIONS]

• Ability to enthusiastically lead projects and teams while problem-solving in real time, easily interacting effectively with co-workers and clients, learn new technologies quickly and successfully apply new knowledge.

• Detail oriented with excellent written and verbal skills, solid ongoing customer service record, organizational and analytical skills, vast B2B/B2C sales and marketing experience with strong negotiating capability.

• Proven ability to develop and manage multiple marketing initiatives simultaneously and produce skilled SEO/SEM campaigns resulting in the expansion of product distribution, improving brand awareness, and increasing profits.

• Skilled in Microsoft Office, Google Suite, ACT!/Dynamics/CRM platforms, Adobe InDesign, Slack, Paradot, and website analytics/algorithms.

[CAREER EXPERIENCE]

• Marketing Coordinator

Savers - Providence, RI 2016 – 2018

- Energetically expanded and maintained Rhode Island’s non-profit partnerships, offering alternative fundraising options by way of Savers’ signature ‘FUNDrive’ platform built upon employing effective marketing tactics, relationship building, and superb communication skills.

- Focus on community outreach and engagement, boosting the social media presence of both Savers brand as well as our non-profit partners, while working directly with ‘Big Brothers, Big Sisters of the Ocean State’ and American Cancer Society of RI to expand their fundraising reach, raising the overall percentages of total raised by 23% over 12 months.

- Maintained both a home office and a location in East Providence, RI, leading the process of streamlining our fundraising procedures utilizing Microsoft Dynamics for both our clients and Savers staff to maximize profits. Marketing Consultant/Owner

Blue Anchor Consulting Newport, RI / Eastern CT 2013 – Present

- Taking businesses from beginning stage marketing initiatives to revamping current processes of established businesses, increasing overall profitability anywhere from 22% to 76%.

- Creation of full business plans including tailored marketing operations, PR campaigns, graphic design services, and website design.

- Work directly with clients on special printing orders, hosted and organized various community events, creation and illustration of numerous design projects including logos, rack cards, and pamphlets, publishing press releases, full social media automation packages with emphasis on SEO/SEM, based upon needs of client and business objectives.

• Director of First Impressions (November 2011 to June 2013)

• Contracts Administrator (March 2011 to November 2011)

Astonish Results - Warwick, RI 2011 - 2013

- Promoted to Director of First Impressions of the company after interacting effectively with clients daily regarding execution of signed contracts and process all contractual & financial documents on a timely basis; maintained relationships with Sales team, brokers/lenders as well as 800+ clients.

- Created several elaborate Excel financial and Microsoft marketing databases in at which are utilized daily by various sectors within company as well as current and prospective investors, plus select clients.

- Deliver daily and weekly sales reports to upper management and owners, maintained a 97% closing rate, 100% funding rate.

• Human Resources Director/Administrator

Intrinsic Consulting, Inc. - Framingham, MA 2009 - 2011

- Solely responsible for all recruitment, new-hire paperwork including employment and background verifications, and administrative duties for entire office of around 35 agents while maintaining an employee retention rate of 89%.

- Establish relationships with company owners, agents, and clients country-wide, including Verizon and AT&T, growing our network of clients by 46% in 10 months.

- Worked side by side with management to create and facilitate marketing plans for our company to prospective clients (B2B sales).

[EDUCATION]

Eastern Connecticut State University, Willimantic, CT (B.S. in Communications - Public Relations & Marketing / M.B.A. Candidate)

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