Customer Service Safety Instructor

David Marquez

**** ***** ***** ***, ******* ***** 617-***-****

adqtk3@r.postjobfree.com

Experienced Director Professional

I have developed a superior rapport with various executives and operation managers on security and law enforcement requirements, am proactive in the training and development for care partners and new officers on safety and security procedures, a results-driven professional with success in leadership and customer service, security consultation and teamwork. I enjoy sharing my experience with others and developing new skills. I have strong problem resolution talents and exceptional written and verbal communication skills, fluent in English and Spanish.

Areas of Expertise

Leadership and Training

Strategic Planning

Risk Management

Safety and Security Operations

Crisis Management

Case Management

Classified Cybersecurity

Regulatory Compliance

Investigations

Problem Resolution

Microsoft Office Suite

Asset Protection

Professional Experience

Parrish Medical Center, Titusville Fl.

Director-Safety and Security Portfolio 2019- Present

Under the supervision of the Senior Vice-President of Operational Services, I oversaw recruiting, officer performance reviews, and direct operations for the Safety and Security Department, managing a team of thirty-three members with an annual budget of $1.4 million. Spearheaded the security operations during the Covid-19 pandemic to mitigate operational challenges that meet CDC requirements while maintaining normal operations for the community and local businesses. Also responsible for reviewing and updating safety, security policies, and protocols necessary to ensure Parrish Healthcare facilities are safe, secure and free of vandalism and criminal activities. As a contributing member of the Incident Command program, my role and responsibility involved maintaining our Emergency and Security Management plan according to Joint Commission and AHCA Standards and department metrics. I concentrated my talents on educating officers and care partners, providing quality customer satisfaction, risk, and vulnerability assessment and mitigation, investigations and Interviews, documentation processes, and providing proactive recommendations and solutions to evidence-based safety and security issues.

Key Responsibilities

Security Hire, Review, Terminations

Strategic Planning

Management

Safety and Security Operations

Crisis Management

Case Management

Security and Service

Regulatory Compliance

MOAB Training

Investigations/Report Writing

Joint Commission Preparation

Emergency Operations Committee

Asset Protection

System's Audits

Life Safety Plans

OC and Handcuff Training

Emergency Management Plan

As a Safety and Security Instructor, care partners are trained how to deal with aggressive behavior, defuse and de-escalate various situations defined as "Workplace Violence," and the importance of "Quality Customer Service."

Massachusetts General Hospital, Boston, MA.

MGH Police and Security Officer / Department Instructor, 2017 – 2019 Retired

Directly involved in the standard daily patrol procedures, crime prevention, loss prevention, and participated in community policing activities by interacting with the public and management programs. I have instructed care partners on various state-regulated topics and standards. Investigated suspicious activities and documented incident dispositions. One core function warranted constant teamwork communication with my fellow officers during encounters and events (i.e., Boston Marathon Bombing), responding to rescue operations in collaboration with local First Responders, and defusing (de-escalating) conflicts while maintaining a peaceful environment. Also, assist department investigators by providing bilingual service during interviews and interrogations and proactive in child safety and security programs, Domestic Violence, and Bullying programs. My core focal point involved the following:

Employee education on managing aggressive behavior, active shooter response, and emergency medical responder certifications,

Improved public presentation by effectively managing the Annual Fenway Latino Health Services Program and initiatives, in collaboration with the local public media,

Incorporated the Emergency Medical Responder program with the Stop-The-Bleed Campaign, according to the national guideline, OSHA standards, and state regulations,

And Lead Instructor on the Emergency Medical Response program, Naloxone Use, Hemorrhage Control skills, Emergency Evacuation, and HazMat response programs.

MGH Police and Security Ambassador Supervisor, 2015 – 2017 Promoted

I oversaw the daily operations and interacted with senior leadership regularly. I also maintained the unit's database, managed payroll, coached fourteen (14) ambassadors in customer service, and maintained their annual evaluations. I also led teambuilding workshops and provided coaching and corrective action when necessary.

Supervised, mentored, and provided guidance to the team in their daily activities.

Established the Department's Police and Security Honor Guard Program.

Acted as Co-Chair for the Diversity Committee: Advocated for inclusion and diversity within all activities.

MGH Police and Security Day Advanced Officer 1998 – 2015 Promoted

Patrolled the campus to assess risks and security issues. I obtained my FEMA and EMT Basic certifications and provided emergency medical care when necessary. I participated in various investigations and incident cases. I promoted diversity and ensured compliance with regulations and standards to help mitigate risk factors and resolutions. Also, I was the liaison Officer for Acute Psychiatric Service and assisted in creating the Acute Psychiatric Unit security and operation program. In 1999 I was promoted to Advanced Officer and attended the Massachusetts Criminal after attending the Intermediate Police Academy.

Education/Credentials/Citations

Southern New Hampshire University (Graduate) October 2018

Bachelor of Science Degree in Criminal Justice (3.3 GPA)

Massachusetts Criminal Justice Training Council (Intermediate Academy) April 1999

Boylston Police Training Academy, Graduate

Credentials

Florida Security Officer Certificated: Class-D and G License #1909217 / Florida & Massachusetts Conceal & Carry licensed / Emergency Medical Technician/ Tactical Emergency Casualty Care Certified / Wicklander and Zulawski Investigation-Interrogation / PATRIOT: Crime Prevention Certified / IHASS Advanced / Supervising and Coaching Skills Certified / Teamwork Alliance and Structure Certified / Human Resources Managerial Certified / Microsoft Certifications / Diversity and Disparities Inclusion Certified / Coaching Skills for Manager and Supervisors Certified / Interpersonal Skills Certified / NRA: Home Firearms Safety Instructor / ECSI: Emergency Medical Responder-Tactical Emergency Medicine Instructor / American Heart Association Instructor / Evacuation-Med-Sled Instructor / Management of Aggressive Behavior (MOAB), OC: Pepper Spray, PATH: Handcuffing, and Active Shooter Instructor / HazMat Response Team Member and Instructor.

Professional & Community Involvement

National Leadership Honor Society (NLHS) & Honor Society Member / Seventh-day Adventist Active Member / SDA Youth Mentor and Safety Program Coordinator / NRA Member and Home Firearms Safety Instructor / Massachusetts Rifle Association (MRA) Member.

Awards and Citation

Ernesto Gonzalez Community Service Award / YMCA Youth Community Achiever's Award / Partners in Excellence Awards / Nominee for "El Planeta News," Power-Meter's: 1 of 100 Most Influential Latinos in Massachusetts / US Army Achievement Medal and Army Cold-War Veteran / received various citations and awards from other community groups and organizations.

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