CHELLECIA SPRINGS

CONTACT

804-***-****

adqtjk@r.postjobfree.com

*** ******** ******, ****

erson, NC 27536

PROFESSIONAL SUMMARY

Hardworking and reliable

fulfillment focused on going

above and beyond to support

team and serve customers.

Trained in and offering

top-notch work abilities.

Motivated to continue to learn

and grow as warehouse

associate professional.

Forklift Operator and

Warehouse Associate with

years of experience in operating

machinery and performing

other operations. Maintains

machinery in good operating

condition and meets

housekeeping and warehouse

standards. Supports route

operations by properly stacking

and storing products in

warehouses and loading on

trucks.

Versatile and safety-conscious

Forklift Operator with and

proven ability to meet and

comply with warehouse

standards for safety, quality,

and professionalism.

Experienced in loading and

EXPERIENCE

FORKLIFT DRIVER Sep 2020 Dec 2021

Amazon, Richmond, NC

Used equipment like forklifts, hand trucks and pallet jacks to safely move heavy items.

Verified products and shipments for accurate labeling. Utilized equipment, such as forklifts, pallet jacks, and scanning devices accurately and safely to meet daily objectives. Ensured all work stations and equipment were properly cleaned for incoming shifts.

Moved boxes to appropriate places within warehouse setting. Used plastic wrap to cover, secure, and protect boxes, pallets, and crates.

Secured loads and inspected items added by others to verify the safety of all containers and tanks.

Finished all tasks and job duties, adhering to deadlines to avoid delays.

Monitored processes and recommended methods for improvement. PICKER PACKER Apr 2015 Feb 2019

Ingram Micro, Jeffersonville, Indiana

PR Problem Solver

Woot( inspect/fix boxes that would be missing items ) Inspected all boxes, crates, and packages for correct labeling. Readied packages for shipping by preparing products in accordance with established guidelines.

Made minor machine adjustments to minimize interruptions and deliver quality end product.

Loaded and unloaded packages from [Type] vehicles, verified shipments, and completed [Type] documentation.

Notified Supervisor when quality issues or machine operability problems arose.

Generated shipping labels and paperwork, including packing lists. Picked proper items and quantities according to pick lists. Assisted with cycle counts to correct variances and maintain accurate records.

Followed and promoted safety guidelines, OSHA requirements, and warehouse policies.

Lifted and arranged products on pallets and organized in staging area.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Mar 2015 Feb 2017

Ortho Virginia, Richmond, VA

C

S

unloading trucks, vehicles, and

in preparing products for

packing. Skilled in operating

electric pallet jacks.

Hardworking employee focused

on completing work quickly to

consistently exceed targets.

Reliable team member

accustomed to taking on

challenging tasks. Dedicated to

business success.

Dependable person industry

worker equipped for fast-paced

work and changing daily needs.

Serves customers effectively

with attention to detail and

hardworking approach. Seeks

out opportunities to go beyond

basics, improve processes, and

increase customer satisfaction.

SKILLS

Material distribution and

sourcing

Inventory control

Operate equipment

Inspect loads

Manage schedules

Multitasking

Networking

Schedule appointments for patients with Orthopedic MD Followed escalation procedures to facilitate resolution for complex support issues.

Addressed and resolved customer complaints and account issues or escalated to management.

Maintained grace and efficiency in fast-paced high call-volume environment with very detailed expectations.

Used upselling techniques to suggest additional products or services to existing customers.

Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries. Processed and mailed forms and notices to customers per account alerts.

Responded to customer emails according to department guidelines. Supported system security by verifying customer information prior to addressing any account issues.

Completed [Type] forms, calculated service charges, and collected deposits.

Maintained excellent customer satisfaction rate throughout course of employment.

Assisted with training and support for new call center team members.

Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers. Referred unresolved customer grievances to designated departments for further investigation.

EDUCATION

GED Aug 2016

Chesterfield Technical Center, Chesterfield, VA

Member, Better Me Foundation.

Volunteer, [American's Red Cross Veterans].

Contact this candidate