Operations Director

Building Relationships, Identifying and Expanding Business Opportunities, Manage Team, Creative Marketing through Images and Video

Accomplished professional with excellent oral, written and interpersonal communication skills developed through management and supervisory experience. Possess strong management skills with an emphasis on customer relationships and rapport building.

Applies solid reasoning and creativity to deliver on strategy and create sustainable value. Thrives in a results-driven environment where collaboration and participative problem-solving enhance client experiences and build market performance.

CORE COMPENTENCIES

●Creative Marketing Strategies

●Outside Sales/ Inside Sales

●Relationship Management

●Marketing

●Management Skills

●Strategic and Trend Analysis

●Brand Builder

Professional Experience

08/2019 - Premier ABA Cleveland, OH

Director of Operations

●Meet and Develop relationships with the community and organizations.

●Day to day operation functions; organize finances, scheduling,

●Interviewed and effectively participated in the hiring and termination of employees.

●Assist other personnel and departments with data collection and problem solving.

●Develop Marketing tactics.

01/2016 - 08/2019 FedEx Pittsburgh, PA

Account Executive

●Manage & Customize Customer portfolio of service.

●Manage Territory within multiple states

●Analyze and build strategies from daily reports.

●YTD Attainment: 111% on a 100% scale

●Top 20 on leaderboard YTD

●Revenue Earned on pricings: $720K, regional average $300k

01/2015 - 01/2016 PLS Logistics Pittsburgh, PA

Account Executive

●Strategically plan and manage logistics, and customer services.

●Negotiate with suppliers, carriers and manufacturers.

●Maintain metrics and analyze data to implement improvements.

●Develop new business relationships.

10/2013 - 01/2015 CCA Braddock Hills, PA

Sales Counselor

●Generate new leads through cold calling, and direct solicitation selling cemetery property.

●Consistently exceed monthly sales goals across consecutive months.

●Responsible for over 30% of plot revenues exceeding all other sales counselor by over 10%.

●Take great care in consoling grieving families while they deal with the business of handling burials.

04/2010 - 09/2013 LSI Pittsburgh, PA

Subordination Consultant/Manager

●Liaison between banks and home owners in business and financial transactions.

●Increased efficiency and productivity when working with clients by 28%.

●Developed complex and efficient excel reports for LSI reference

●Managed 8 employees under special project; reducing financial loss by 18%.

●Established excellent relationships and rapport with co-workers and clients.

Leadership

Diversity & Inclusion Ambassador

International SME

Education

Cleveland State University: Finance Major

Management Training

Sales Training

Registered Behavior Therapy Certification

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