Customer Service Office Manager

Lesley Del Grippo

*** ******** ****** ***. ** • Elizabeth, NJ 07206 • 908-***-**** • ***********@*****.***.

CAREER OBJECTIVE

I am a highly motivated, hardworking and dependable person, who is capable of working independently or as an integral member of a team. I am seeking to find a position that will utilize my capabilities.

CORE COMPETENCIES

Organization

Problem Solving

Integrity

Leadership

Adaptability

Flexibility

PROFESSIONAL EXPERIENCE

Self-Employed,

Cranford, NJ

Caretaker,

2010 – December 2021

Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating.

Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.

Ensuring the client’s home is organized according to their needs and that safety measures are in place. You may also be expected to assist with some light housework.

Providing emotional support and encouragement to perform necessary tasks.

Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.

Transporting or escorting the client to medical and other appointments.

Monitoring and reporting changes in health, behavior, and needs.

Bee Clean USA,

Clifton, NJ

Office Manager,

2006 – 2010

Overseeing general office operation.

Greeting visitors, answering a high volume of incoming phone calls, and delivering world-class service to our customers.

Coordinating appointments and meetings and managing staff calendars and schedules.

Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.

Coordinating domestic and international travel, including flight, hotel, and car rental reservations.

Purchasing office supplies and equipment and maintaining proper stock levels.

Producing reports, composing correspondence, and drafting new contracts.

Creating presentations and other management-level reports.

Ready Willing & Able,

Jersey City, NJ

Receptionist,

2004 – 2005

Greet clients and visitors with a positive, helpful attitude.

Assisting clients in finding their way around the office.

Announcing clients as necessary.

Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.

Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.

Preparing meeting and training rooms.

Answering phones in a professional manner, and routing calls as necessary.

Assisting colleagues with administrative tasks.

Performing ad-hoc administrative duties.

Answering, forwarding, and screening phone calls.

Sorting and distributing mail.

Hiring, managing, and developing the junior administrative team.

Provide excellent customer service.

Scheduling appointments.

Omni Staffing,

Elizabeth, NJ

Warehouse Worker,

2004 – 2005

Ensuring cleanliness, tidiness and safety of work environment.

Loading and unloading delivery vehicles.

Accepting delivery of inventory.

Counting and confirming inventory.

Inspecting inventory for damage and faults.

Communicating errors to relevant parties.

Marking and labeling stock.

Storing inventory in accessible manner.

Loading and wrapping stock on pallets.

Building loads with forklift and electronic pallet jack.

EDUCATION

Cranford High School,

Cranford, NJ

June 1988

High School Diploma

CERTIFICATIONS

National Retail Federation Certificate in Customer Service and Sales - 2006

ADDITIONAL SKILLS_

Knowledge of Email Communication

Knowledge of Microsoft Office

Knowledge of Internet Exploration

Basic Knowledge of QuickBooks

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