Customer Service Sales Associate
Resume:
Celine Monestel
Celine Monestel
Tampa, FL 33613
**************@*****.***
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Skills
●Communication and collaboration
●Administrative tasks
●Customer service
●Attention to detail
●SPSS Statistics Software & MS Office
●Other computer skills
●Positive work ethic
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Experience
Urban Outfitters / Sales Associate
July 2021 - October 2021, TAMPA, FL
●Developed customer service skills through problem solving and communicating to cater to client’s needs.
●During time pressing circumstances, I utilized my team work abilities202 to satisfy customer needs
●Processed inventory and organized displays
United States Department of State / Human Resources Assistant
May 2020 - August 2020, BRASILIA, BRAZIL
●Following strict cyber security protocols established by the US Department of State, I created and organized nearly 1,000 electronic employee files to incorporate all vital personnel documents and transactions.
●Met regularly with my HR team to update them on progress and assist them in developing strategies for completing multiple HR projects.
●Assisted the team in the planning of Embassy Brasilia’s annual virtual awards ceremony.
United States Department of State/ General Services Assistant
May 2019 - August 2019, NAIROBI, KENYA
●Managed inventory of office supplies, checked approvals and logged in purchase information into a computerized tracking system.
●Provided expedient and efficient customer service skills to help customers meet a variety of needs, sometimes under short deadlines.
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Education
University of South Florida / B.S in Psychology
August 2019 - Expected graduation: December 2022, TAMPA, FL
●GPA: 3.52
●Minor: Behavioral Healthcare
Activities
Crisis Textline Volunteer - July 2021 - Current
●Worked with individuals in crisis to guide them through productive conversations and provide them with a variety of resources to help meet their needs.
●Adapted strategies quickly to meet clients’ quickly-evolving situations.
●Received extensive training in crisis management, communicating, empathy and customer service.
●Practiced active listening skills.
International School of Kenya / High School Diploma
August 2017 - May 2019, NAIROBI, KENYA
●GPA: 3.75
●Honors
Activities
Volunteer service
●Shangilia Orphanage - August 2017 - May 2018
Assisted in raising profits for clothes and better education, worked with peers to build a new playground, & helped organize a talent event in support
●ME to WE Service Trip - August 2018
Built a new classroom, organized communal events & bonded with students at the ME to WE school.
Arts
●Theater - August 2017- May 2019
Learned team work and collaboration, helped organize productions and participated in productions
Sports
●JV Basketball - August 2017- May 2018
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