Sales Associate Car

HUGO MONDRAGON

Denver, CO ***** 720-***-**** *****************@*****.***

Summary

Skilled Sales associate bringing 7 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow sales through application of excellent Communication and Trust building.

Skills

Dispute mediation

Relationship selling

Cash handling accuracy

Reading comprehension skills

Product Sales

Verbal/written communication

Written and oral communication skills

Strategic planning

POS system operation

Customer- and service-oriented

Sales development

Excellent communication skills

Sales Forecasting

Listening skills

Sales expertise

Outgoing personality

Experience

Sales Associate 06/2021 to Current

Guitar Center Denver, CO

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sold various products by explaining unique features and educating customers on proper application.

Built and maintained relationships with peers and upper management to drive team success.

Answered incoming telephone calls to provide store, products and services information.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Offered product and service consultations and employed upselling techniques.

Acted as initial contact in addressing customer concerns.

Built trusting relationships with customers by making personal connections.

Negotiated and closed deals with minimal oversight.

Coached team members on security risks and loss prevention to aid in mitigating store theft.

Acted as point of contact for internal and external customers across departments.

Service Advisor 03/2018 to 05/2019

groove ford Denver, CO

Explained amount for expected services and provided detailed answers to customer questions.

Recommended additional, useful services to customers, which helped to increase overall sales.

Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Detailed operations, expected changes and typical duration of service to customers.

Produced repair and installation orders and updated master schedule with assignments.

Updated customer accounts in computer system, submitted payments and changed personal details.

Consulted with clients to outline options and obtain permission to proceed with service.

Responded quickly to customer concerns and complaints, typically within an hour.

Documented and scoped actions taken to resolve issues after service calls.

Handled telephone inquiries regarding appointments and work in process.

Service Advisor 04/2016 to 02/2018

Groove Subaru Denver, CO

Explained amount for expected services and provided detailed answers to customer questions.

Recommended additional, useful services to customers, which helped to increase overall sales.

Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Contributed to business growth by confirming customer satisfaction with service and quality.

Handled telephone inquiries regarding appointments and work in process.

Documented and scoped actions taken to resolve issues after service calls.

Supervised monetary transactions and changes while coordinating logistics to verify service dates.

Consulted with clients to outline options and obtain permission to proceed with service.

Updated customer accounts in computer system, submitted payments and changed personal details.

Used marketing initiatives to assist Car sales reps in penetrating new markets and landing customers.

Attended conferences, vendor events and workshops to meet and network with potential new clients.

Lube Express Technician 07/2015 to 03/2016

Groove Subaru Denver, CO

Performed automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids and inspecting tires.

Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.

Documented technical and system work performed for each vehicle on repair order.

Applied lubricants to moving parts of vehicle engines to prevent premature engine wear and optimize performance.

Participated in factory-sponsored training classes to remain up-to-date with industry trends.

Kept shop area neat and clean by removing debris and safely disposing of used oil.

Rotated tires and checked brakes on vehicles.

Checked tire pressure and performed tire repairs, installations and maintenance tasks.

Cart Attendant 05/2013 to 06/2014

Target Sheridan, CO

Organized carts in bay after returning from parking lot.

Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.

Retrieved carts from docking areas in retail parking lots.

Maintained parking lot safety through shoveling, cleaning and helping to direct traffic.

Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.

Kept entrances clean of debris or clutter, cleaned up spills throughout store, stocked shelves and cleaned restrooms and other surfaces.

Education and Training

Some College (No Degree): Music Performance

Metro State University Denver, CO

Languages

Spanish:

Native/ Bilingual

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