Customer Service Support
Resume:
Frances Carter
To maintain a position that will allow me to utilize my skills as well as learn new skills. Erie, PA 16510
**************@***********.***
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Agent
Bluestem Brands - Erie, PA
April 2017 to Present
Answer inbound calls for customers to place orders and/or track orders. Consistently maintain my Average Handling Time. As well as receive customer compliments for speaking well and satisfied with their shopping experience.
LPN (Licensed Practical Nurse)
Interim HealthCare - Erie, PA
November 2007 to Present
Assist in the care of patients in their home. Including medication administration, transcribing Doctor orders into patients Medical Administration Record. As well as patient education to loved ones regarding proper care.
Education
College Diploma
High school diploma or GED
Skills
• English
• Customer service
• Typing
• Phone etiquette
• Senior care
• Caregiving
• Clerical Experience
• Dementia Care
• Hospice Care
• Customer support
• Alzheimer's Care
• Nursing
• Home Care
• Medication Administration
• Medical Office Experience
• Hospital Experience
• Meal Preparation
Certifications and Licenses
LPN
Assessments
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Familiar
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Highly Proficient
March 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic computer skills — Familiar
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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