Customer Service/Sales

Emilee Bauer

Albert lea, MN *****

E-Mail: *************@*****.***

Skills

● Cost control and budgeting

● Time management

● Performance evaluations

● Employee training and development

● Build successful teams

● Staff development

● Hiring and training

● Quick learner

Experience

August of 2021 to February 2022

Amerinat/Amerinational, Albert lea

Customer service rep

● Answered questions about payment research loan modifications and adjustable rate mortgages.

● Conducted research and analysis of loan issues and provided solutions.

● Responded promptly to Borrowers

● Strong issues identification and the ability to arrive at and provide solutions strategies

● Asking probing questions to determine service needs, and accurately input information into electronic systems

● Informed customers about billing procedures, processed payments and provided payment option setup assistance.

● Summarize call/notes after each call in a short time of 20 to 40 seconds

● Data entry

November 2018 to October 2021

Mcdonald's Albert lea, MN

Manager

● Managed performance of team members by conducting performance appraisals and recommending promotions.

● Supported back office procedures, including hiring and employment processes.

● Prepared payroll and maintenance budgets for corporate management approval.

● Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.

● Implemented mentoring programs to bring new staff up to speed quickly.

● Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.

● Managed employee performance through disciplining, coaching, and counseling.

● Supervised staff, including development of team leaders to improve team management.

● Developed employees to improve their knowledge bases, increase team value and improve leadership potential.

● Interviewed, hired, and trained all employees and scheduled work hours.

● Held Area Managers accountable for meeting performance goals, tracking goals with shift huddles.

● Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. Education

High School Diploma

Albert Lea High School

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