Warehouse Supervisor Customer Service

JESSICA FLORES

To obtain a Management position in Warehousing, utilizing my strong leadership skills and motivation skills. In addition, I would like to broaden my knowledge as well as personal growth for a long-term career.

EXPERIENCE

12/21 – CURRENT

WAREHOUSE SUPERVISOR, KOHLS EFC-DISTRIBUTION

Improve workflow to drive results. Evaluate performance indicators to ensure effective merchandise processing. Lead high performing teams to improve productivity and associate engagement.

12/2020 – 11/2021

ASSISTANT DEPARTMENT MANAGER, EFC-NORDSTROM RACK

Area Managers responsibility is to assist the Department Manager with the management and direction within the department. Including to successfully leading and execution of the day-to-day department goals. In addition to training, scheduling, coaching, and improving employee performance. Communicating effectively and delivering excellent customer service through strong leadership and professionalism.

07/2018 – CURRENT

OWNER, R3Chile Transort Inc.

A nationwide service agent working with dealers and drivers to provide a business in deciding professional customer service with the transport of vehicles. Purchasing for a fee with the dealerships and negotiating financial agreements with the delivery drivers. Leased on with companies for constant business.

10/2012 – 11/2018

Warehouse Supervisor, Ross Distribution Center

Train, assess, motivate, coach and evaluate associates in all areas of the job duties using established methods and standards. Establish and maintain strong working relationships wit other Area Supervisors, DC Merchandise Managers and Human Resources. Ensure all associates are working in a safe manner. Prepare associate evaluations and administer yearly reviews. Organize and prioritize daily work orders and staffing needs to meet production goals. Conduct disciplinary meetings regarding job performance with employees, in compliance with the company policies and procedures. Perform job applicant interviews and make hiring decisions. Participate in the separation process when direct reports need to be terminated. Work on special projects as needed.

08/2006-06/2012

Transportation Manager, McLane Foodservice

Ensured California and Federal DOT compliances of drivers. DOT Certified to ensure the knowledge and working closely together with CHP on any HOS violations, log violations and any accident DOT related. Accountable and responsible for meeting budgets, service levels and accuracy goals. Organized weekly trainee and driver schedules managed up to 160 drivers, 15 office assistances and 5 Assistant Transportation Managers. HR liaison for hourly schedules and hours worked. Made reservations with corporate lodging for all lay-over routes, maintained constant communication with staff and promoted teamwork. Ensured all drivers were meeting all required standards and expectations to keep contracts with the restaurant chains.

EDUCATION

06/1995

DIPLOMA, Colton High School

General Education

ZINGER MILLER – Frontline Leadership Training

AMERICAN MANAGEMENT ASSOCIATION – Interpersonal Skills for Managers; Successfully Managing People

SKILLS

Coaching/Counseling/Communication

Training

Organization of large groups

ACTIVITIES

2018 – 2020 Volunteer with the High Desert AYSO as a coach and a referee

2000-2013 Volunteered with City of Colton and City of Murrieta as a softball coach, traveled throughout Southern California for tournaments.

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