Customer Service

WENDY BLACK

************@*****.*** 501-***-****

Summary

I would like to utilize my customer service skills to become a good team player in

your organization. I am searching for an opportunity to provide excellent customer

service with a desire for advancement.

Skills

~ Call center experience ~ Mathematically inclined

~ 22 years customer service experience ~ Sales expertise

Experience

American First Sam Ramos – Mesa, AZ 2018 –current

-servicing customer accounts

-verifying orders/sales

-top 10% of production amongst employees

National Bankcard Eileen Sharp – Mesa, AZ 2015 – 2018

-servicing customer accounts

-verifying sales

-collecting qualified leads

Mount Development Services (MDS) Asha Kirwin – Mesa, AZ 2013 – 2015

-customer service

-fundraising customer service rep for non-profit organization

-promoted to level 3 associate within 6 weeks

Ultima Travel (OOB) Tom Kelly – Mesa, AZ 2010 – 2013

-setting appointments for travel clubs

-top 5% of commissioned employees

Education and Training

CSU Northridge ~ Northridge, CA

3 Years College: Business

Beverly Hills High School ~ Beverly Hills, CA

High School Diploma 1984

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