Administrative Specialist Customer Service
Resume:
Jalil Robertson
*** ****** ******, *** ***, Virginia Beach, VA 23462
**************@*****.***
Federal Employment Status: E6
Clearance: Active Secret
Citizenship: United States Citizen
Availability: Full-Time, Permanent
Desired Location: Desired Work Locations: Virginia Beach, VA, Chesapeake, VA, Norfolk, VA Administrative Manager seeking to leverage my competence in scheduling, data entry, records management, and customer service to fill an administrative position. Consistent in representing resiliency and thriving in stressful work-related environments with the highest evaluation ratings from senior management levels. Excellent teamwork ability and production of exponential results. Strong computer skills in Microsoft Office applications. A fast-learning worker aiming to contribute to department goals and take on more responsibility as quickly as possible. Active secret security clearance. PROFESSIONAL SUMMARY
• Detail-oriented in handling customer information, acting as liaison, resource and primary point of contact for all levels of operations, internal staff, clients, and outside vendors
• Highly skilled on all United States Marine Corps Regulations
• Consistent in representing resiliency and thriving in stressful work-related environments with the highest evaluation ratings from senior management levels
• Knowledge of clerical systems, managing files and records, and other office procedures
• Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
• Refined planning and organizational skills that balance work, team support
• Proficient with MS Office, Excel, Word, PowerPoint, Spreadsheets, social media AREAS OF EXPERTISE
• Administrative Duties
• Personnel Management
• Customer Service
• Policies and Procedures Manuals
• Report/Document Preparation
• Spreadsheet/Database Creation
• Training/Development
• Continuous Process Improvement
EXPERIENCE
United States Marine Corps - Virginia Beach, VA 03/2017 – Present Administrative Manager; E6
Supervisor: Robert Mackey, 561-***-****
• Daily management of employees and office production in support of 400 Marines
• Supervise and train all Marines in the Inbound Section in all aspects of the Administration field, professional development, leadership, training, counseling/mentoring and their well-being
• Improve office efficiency and desktop procedures; streamline duties while increasing productivity and total output
• Trained new hires on standard operations and ethical practices to ensure professional services
• Prepare various weekly reports on office accomplishments, tasks, and progress as well as personnel management
• Track the proper joining of all Marines reporting to MARFORCOM and outer MCC’s
• Supervise the proper and timely submission of PCS travel claims
• Supervise the proper unit diary reporting for all new join/2nd stage related entries and ensure that all diary feedback reports are correctly worked before certification by the OIC
• Supervise the preparation, timely and accurate completion/tracking of second stage new join audits, travel claims, NAVMC 11116 forms, and advisory/discrepancy notices within DTMS
• Ensure all procedures and internal control within the Inbound Section are up to date and adhered to
• Supervise the day-to-day administrative requirements and document flow within the Inbound Section Ensure SOPs and desktop procedures are updated and adhered to
• Review all source documentation and correspondence prior to OIC signature United States Marine Corps 02/2015 – 02/2017
Frankfurt, Germany, Administrative Specialist, E4-E5, 02/2015 – 02/2017 Administrative Specialist, Twentynine Palms, CA E2-E4, 07/2013 – 02/2015
• Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
• Demonstrated proficiencies in telephone, e-mail, and front-desk reception within a high-volume environment of employees
• Worked independently and in team environments with great organizational skills
• Effectively coordinated tasks to accomplish projects with creativity and by the appointed deadline
• Led process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts. Ensures that the process flows are complete and within the defined scope for projects
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
• Arranged, scheduled and coordinated all logistics and travel itineraries for over 2,000 staff employees, and ensured they were equipped with all necessary supplies and collateral for long distance travel
EDUCATION
• Westover Comprehensive High School, Albany, GA, Diploma, 2010 VOLUNTEER AND COMMUNITY SERVICE
• Single Marine Program, Volunteer, Norfolk, VA, 2018
• Community Support Association, Volunteer, Frankfurt, Germany, 2015
• Single Marine Program, Volunteer, Twentynine Palms, CA, 2014
• Parent Teachers Organization, Volunteer, Twentynine Palms, CA, 2014 CERTIFICATIONS
• SACO Substance Abuse Control Officer Certificate REFERENCES
Name Employer Title Phone Email
Mary Massingill
United States Marine Corps Administrative Specialist 832-***-**** *******@*****.*** Trec Aldridge
United States Marine Corps Cyber Security Manager 757-***-**** ******@*****.***
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