IT Support

ADETAYO SODIQ ABIODUN

Contact Address: Surulere, Lagos.

Telephone: 080********

E-mail: ************@*****.***

PROFESSIONAL SUMMARY

Solutions-driven Field Technician that's highly motivated and reliable. An intelligent problem- solver seeking opportunity to utilize diverse experience. Possesses a meticulous nature, logical mind and willing to learn and be part of a team in developing and managing complex technical projects from concept through to implementation.

WORK EXPERIENCE

African Industries Group – IT Support. 2021 – till date

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.

• Install and configure computer hardware operating systems and applications.

• Monitor and maintain computer systems and networks.

• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

• Replace parts as required.

• Provide support, including procedural documentation and relevant reports.

• Follow diagrams and written instructions to repair a fault or set up a system.

• Set up new users' accounts and profiles and deal with password issues.

• Install, monitor and maintenance of cctv cameras.

• Respond within agreed time limits to call-outs.

• Configure and install network radios and access points.

• Work continuously on a task until completion (or referral to third parties, if appropriate).

• Prioritise and manage many open cases at one time.

• Rapidly establish a good working relationship with customers and other professionals, such as software developers.

• Test and evaluate new technology.

• Conduct electrical safety checks on computer equipment Blaugrana Sports Group, Barca Academy Lagos - Facilities Officer. 2021

• Anticipate service associate needs using proper leadership techniques and proven problem-solving methods.

• Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments.

• Manage all external service providers and review yearly contracts as needed to be able to maximize profitability.

• Keep financial and non-financial records.

• Perform analysis and forecasting.

• Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry.

• Handle insurance plans and service contracts.

• Develop a standard operating procedure handbook and a marketable service catalog for customers.

• Inspect buildings’ structures to determine the need for repairs or renovations.

• Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions.

• Manage the upkeep of equipment and supplies to meet health and safety standards. NYSC PPA, PERM SEC, Education District IV Lagos - Instructor. 2020 - 2021

• Conferred with supervisor to discuss program goals and course objectives.

• Developed and deliver a curriculum that addresses course objectives.

• Monitored and reported student attendance.

• Referred to the supervisor those students not making adequate progress.

• Completed summative evaluations highlighting students’ strengths and needs.

• Attended Department meetings to formatively evaluate student progress and determine improvement strategies for students.

• Guided and monitored against exam malpractice.

Ultimate view Communications – Technical Support Engineer. 2014 - 2020

• Research and identify solutions to software and hardware issues.

• Budgeting and appropriation of funds for various projects.

• Design, specify, configure, and install analog and digital CCTV systems.

• Troubleshoot cameras, DVRs, NVRs, computers, peripherals, and other hardware.

• Ask customers targeted questions to quickly understand the root of the problem.

• Maintain and upgrade existing analog and digital CCTV systems as needed.

• Ensure quality services to customers.

• Refer to internal database or external resources to provide accurate tech solutions.

• Consultation and recommendation of solutions to other communication firms.

• Prioritize and manage several open issues at one time.

• Prepare accurate and timely reports.

• Facilitated sales of gadgets and tech appliances.

• Establish working relationship with vendors and contractors pertaining to CCTV system.

• Marketing of professional services to new and potential clients.

• Identifying and managing any anticipated resistance or risk.

• Maintain jovial relationship with clients.

A. A. Arojojoye & Co. - Administrative Officer. 2013

• Answer the phone, take messages, and redirect calls to appropriate offices.

• Organize and maintain files and records; update when necessary.

• Oversee sorting and distribution of incoming mail

• Prepare outgoing mail (envelopes, packages, etc.)

• Operate office equipment, such as photocopier, printers, etc.

• Organize bookkeeping and issue invoices/checks

• Record meeting minutes and dictations

• Perform inventory of office supplies and order what is needed

• Assist in keeping the register of all members of staff EDUCATION

University of Lagos

Bsc. Actuarial Science. 2019

West African Examination Certificate (W.A.E.C)- 2013 TRAININGS

Google Digital Skills for Africa 2020

Fundamentals of Digital Marketing

IBM 2020

Data science and Analytics

SKILLS

Proficient use of Microsoft Office suite.

Analytical and problem solving skills

Quick learner.

Team player.

Good communication and interpersonal relation.

Time management.

Patience

REFERENCES

Available on request

Contact this candidate