Customer Service Research Specialist

Larisa Scharikin

**** *********** *****

S. Daytona Fl. 32119

Phone 386-***-****

E-mail ***************@*****.***

QUALIFICATIONS

Substantial experience in delivering client services with over twenty years’ experience in service-based organizations.

Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients and situations.

Ability to find creative resolutions to challenges.

WORK HISTORY

Employment Verification Research Specialist- The Background Warehouse, New Smyrna Beach, Fl. 07/2016 – 08/2021

. Processing inbound & outbound telephone calls to verify employment history, educational degrees and

to perform personal and professional reference interviews.

. Assisted in training new employees.

Customer Service Agent- American Communications Holly Hill, FL 10/2012- 06/2016

. Called leads in order to book appointments.

. Focus on sales and explaining our services.

Coordinator- The Lexus Project, Oceanside, NY 10/2010-10/2012

. Streamlined all information between clients and attorneys

. Organized all media releases and updated daily posts to appropriate social media sites.

Coordinator - New Life Recovery Project, Daytona Beach, FL 12/2008-8/2010

. Coordinated daily supervision and client interface

. Researched and developed avenues for employment and retraining.

Career Resource Specialist, Work Opportunities Unlimited, St. Petersburg FL 2/2007- 11/2008

. Strong community business development to establish employment opportunities for persons

with developmental disabilities.

. Instruction of clients to be able to successfully perform their work duties and goals as stated in

their person-centered plans.

Case Manager, Manasota ARC. Bradenton, FL 10/2006-2/2007

. Coordinated and organized all flow of information between state agencies and clients, with

daily interaction and training of individuals

. Tracked all billable activities and entered data into automated tracking system.

Director of Operations/Training, Helen Keller Foundation, Sao Paulo Brazil 04/2004-9/2006

. Established protocol for training and instruction of dog guides and clients.

. Trained dogs for guide work and instructed clients in the proper care and work techniques.

Graduate Services Coordinator, Southeastern Guide Dogs, Inc. Palmetto, FL. 11/1999- 3/2004

. Directed first inter dog guide school training of guide for visually impaired individual using

power wheelchair for mobility.

. Coordinated in a timely basis all follow-ups required by graduates, addressed special needs and

all ADA related problems.

Senior Instructor, The Seeing Eye Inc. Morristown, NJ 11/1989-11/1999

. Supervised apprentices and developed ethical training of dogs and person-centered

instruction

. Trained ten dogs per quarter for guide work, fully assessing their disposition and establishing

proper matches between client and dog.

Awarded Tribute to Women in Industry Award for demonstrating excellent management abilities and having assisted the organization in making positive changes that created growth in government service contracts

EDUCATION

Ramapo College – Mahwah, NJ Majored in Business Administration

Potsdam State University- Potsdam, NY Psychology Major

Contact this candidate