Customer Service Photographer

PRAVEEN.MV

Mobile: +919*********, +918********* Email: ***********@*****.***

CAREER SUMMARY

Dedicated and result oriented airline professional having more than 8 years of experience in customer service, Team Management and sales. A professional with profound knowledge of the integral airline processes and procedures and proven ability to handle all the airline ticketing and reservation procedures. Expertise in Quick and accurate comprehension and interpretation of the office documents and ability to handle daily correspondence competently.

KEY SKILLS

Conflict Management

Relationship Management

Customer Service

Convincing & Negotiation

Team Management

Sales

Photography

Safety Management

PROFESSIONAL EXPERTISE

BIRD WORLDWIDE FLIGHT SERVICE

(DEDICATED TO SRILANKAN AIRLINES)

COCHIN AIRPORT

(21 March 2011 – 31 December 2017)

SUPERVISOR

AIRINDIA AIR TRANSPORT LTD.

(DEDICATED TO SRILANKAN AIRLINES)

COCHIN AIRPORT

(01 January 2018 – 29 February 2020)

JR. EXECUTIVE

Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.

Providing information, reservations and ticketing services to customers at Company ticket and gate counters.

Checking in passengers at the airport and assisting them in the ticketing and reservation procedure.

Proficient in setting up good customer relationship.

Airline budgeting (Provisional budget and operating budget).

Assisting staff members for smooth and safe operations matching the standards set by the company.

Escorting passengers to their desired flights with special attention towards old and handicapped passengers.

Surveillance and monitoring security status.

Allocating daily jobs and workloads.

Acting as a resource for other staff members

Enforcing all company approved policies and procedures.

Constantly looking for ways to improve processes.

Implementing new initiatives and making sure all staff understand them.

Giving prompt and accurate information on individual staff member performance.

Managing and monitoring staff attendance and junior staff performance.

Profiling of passengers and assisting with emergency situations.

Turnaround coordination for smooth operation.

CARNIVAL CRUISE LINE

[CARNIVAL CONQUEST]

(23 October 2021- 24 March 2022)

PHOTOGRAPHER

Photograph CCL guests involved in ship activities throughout the cruise.

Produce quality photographic products for sale to CCL guest.

Sell photo department generated products and services to CCL guest.

Setup portrait studios and photo props.

Interact positively with CCL guest, onboard staff and fellow crew members.

Maintain safe working practices considering guest and crew safety at all times.

Proper care, maintenance and application of photographic equipment including camera body controls, zone focus techniques and flash/lighting ratios to produce top quality images.

Work together with the team to reach the goals of the department.

EDUCATIONAL QUALIFICATION

Bachelor of Arts (History) from CALICUT UNIVERSITY in 2009.

Diploma in Airport Management from AVALON Aviation Academy in 2010.

TECHNICAL SKILLS

MS Office

MS Word, MS Excel and Power Point

CERTIFICATION/US VISA/CDC

SriLankan Airlines DCS Management Certification.

World Tracer Qualified.

Document Inspection and Imposter Recognition from British Deputy High Commission and Consulate General of the United States of America, Chennai, India.

ALTEA DCS for Check in and Boarding.

Mercator Departure Control System training from SriLankan Airlines for Check-in and boarding.

One world training from SriLankan Airlines.

Basic First aid training. Basic Firefighting training. Basic AVSEC training.

Dangerous goods regulations initial CAT 9 from BWFS.

Safety Management training (SMS).

STCW.

Indian CDC Valid until 06/11/2029.

Having U S C1D visa, Valid until 02/01/2025.

PERSONAL PROFILE

Date of Birth

05/05/1989

Nationality

Indian

Marital Status

Married

Passport Number

T9641263

Permanent Address

Maramkulangara House, Puthenpally Po, Guruvayoor, Thrissur, kerala, India,PIN-680103

Languages Known

English, Hindi and Malayalam

DECLARATION

I hereby declare that all the information furnished in this document is true to my knowledge and belief.

PRAVEEN.MV

Contact this candidate