Administrative Assistant Travel Agent

DELMY ALVARADO

Mission Hills, CA • 818-***-**** • **************@*****.***

Dedicated and self-driven professional with more than 15 years of experience, motivated to provide administrative support to leadership and maintain customer and vendor satisfaction while contributing to company success. Recognized as a quick learner with a unique ability to manage several tasks in a diverse environment. PROFESSIONAL EXPERIENCE

NG Studio – Contract

ADMINISTRATIVE COORDINATOR & BOOKKEEPER - JUNE 2021-Present

Utilize Studio Designer software to input new orders, modify existing orders, enter expenses, and generate PO’s

Work with the Principal Designer to generate monthly client work summaries for billable time

Tie-out monthly credit card charges for client purchases and office expenses

Develop and manage office procedures, staff operations, and administrative office needs.

Speaking with potential clients prior to the principal meeting with them

Invoice clients monthly for merchandise and monitor accounts receivable

Provide administrative support to principal and design team

Maintain accounts by verifying, allocating, posting transactions and reconciling

Weekly A/P & A/R, monthly reconciliations, and general ledgers

Review payments received and record deposits

Place orders, follow up on order status and coordinate deliveries

Process bi-weekly payroll and ensure compliance with all payroll tax requirements

Provide quarterly and annual payroll reports

Proposal development, client contracts and client correspondence

Regular and year-end financial reports for business analysis and tax requirements

Proposal development, client contracts and client correspondence

Liaison with tax accountant, outside bookkeeper, insurance broker, and other outside consultants

Oversee office operations

Place orders, follow up on order status and coordinate deliveries

Enter all vendor invoices into system

Enter and properly code accounts payable and credit card transactions

Enter and maintain inventory

File and pay sales tax

CORPORATE IMPRESSIONSLA INC./DORADO MUSIC PACKAGING – Company Sold ADMINISTRATIVE COORDINATOR & BOOKKEEPER - NOVEMBER 2009-NOVEMBER 2020

Provide administrative support to company leadership including calendar and file management, organizing communication, meetings, and events, directing travel logistics, and preparing correspondence/legal documents.

Perform daily, monthly, quarterly, and annual accounting duties including reconciliations of bank and credit card accounts and coordination and completion of annual audits.

Provide customer service regarding sales leads, products, billing issues, product matters.

Assist with queries originating within Manufacturing and Distribution Centers in relation to orders, deliveries, product information, and due dates.

Quick Learner

Proactive

Adaptable

Dedicated

Strong Customer Service

Professional Etiquette

Detailed Oriented

Strong leadership

Relationship Builder

Reliable and Responsible

Able to work under strict deadlines

Soft Sales

Bilingual (English/Spanish)

MS Office (Word, Excel, Outlook)

G-Suite, Google Docs

QuickBooks 2020 & QuickBooks online

Studio Designer

Cloud based File System (Google Drive, Dropbox, etc.)

Credit Card Transactions and E-Deposits

Mailchimp, Emma, Constant Contact

FedEx Ship Manager

Ecommerce & PayPal

Print-Smith

10-Key

Manage all aspects of sales orders, determine customer requirements, gather appropriate pricing for added services, and prepare work orders for distribution center.

Gather product requirements and costs, communicate project details, and manage completion with warehouse on final assembly, as well as inspection and compliance, and ensure project deadlines are met.

Establish/maintain staff records; ensure changes are entered made accurately in a timely manner; administer the electronic timekeeping system; and set up each employee and review changes for proper authorization.

General administration including meeting scheduling, expense reports, and travel accommodations.

Submit and track invoices for timely payment to vendors.

Assess, recommend ideal shipping methods, and prepare accurate bills of lading.

Enter and process orders received and enter into management system.

Liaise with service providers and operational team members.

Ensure order on-time fulfillment and follow up to ensure successful delivery.

Perform inventory and requisitioning of office supplies and equipment, research pricing to secure savings.

Compliance of sales tax preparation and submission. NORTON MEDICAL INDUSTRIES – Contract

ADMINISTRATIVE ASSISTANT & BOOKKEEPER - APRIL 2008-JULY 2009

Support company leadership with all administrative functions including managing details of multi-party conference calls, in-house and offsite meetings/luncheons, travel arrangements, calendars, itineraries, agendas, and preparation of expense reports.

Handle all aspects of billing, accounts receivables (A/R), accounts payables (A/P), general ledger (G/L) postings, and payroll processing using FileMaker and QuickBooks Premier 2009.

Manage all facets of program compliance, regulations, and technical issues.

Direct online orders and scheduling track online bids and increase site net profits, random test notification generation, and distribution.

Prepare required registration forms and process payment of related fees.

Perform inventory and requisitioning of office supplies and equipment, research pricing to secure savings.

Address customer concerns; encouraged a friendly customer-service environment. BROADCAST STORE – Company Dissolved

ADMINISTRATIVE ASSISTANT & BOOKKEEPER - APRIL 2007-APRIL 2008

Verify, allocate, and post details of business transactions to subsidiary accounts in journals or computer files from documents including sales slips, invoices, receipts, check stubs, and accounting reports.

Coordinate with vendors to ensure product inventories were ordered, delivered, and accurately priced.

Prepare and review G/L entries, reconciliations and month end close.

Perform financial calculations amounts due, interest charges, balances, and discounts.

Reconcile bank statements with cash books; note and report discrepancies found.

Resolve discrepancies with internal departments, vendors, and shipping companies.

Daily administration of online banking functions, transfers, and wire applications.

Respond to inquiries from vendors and customers on a timely basis. MICHELMAN & ROBINSON, LLP – Company Downsized

BILLING, A/R & A/P COORDINATOR - AUGUST 2004-MARCH 2007

Assist Accounting Manager in determining billing requirements for client account; defining process, gather and summarize information to ensure timely billing.

Verify required information is completed, coding is correct, and authorized prior to uploading (e-Billing) or mailing paper invoices to corresponding clients using through Elite Enterprise.

Responsible for daily cash applications (bank deposits and posting to client accounts).

Research outstanding A/R items, short payments, deductions, charge backs, and other account discrepancies; provide supporting information to clients and arrange payment of past due invoices.

Review and monitor A/R aging to identify delinquent accounts.

Accurately and timely process 100+ invoices daily using Elite Enterprise including coding A/P vouchers and generating daily checks on demand.

Reconcile client account activity between A/R and A/P databases.

Manage inquiries from attorneys, managers, and vendors regarding payment status and resolutions.

Monitor online banking functions, transfers, and wire applications. Letter of Recommendation enclosed

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