Customer Service Senior Business
Resume:
ISHMEET SINGH REEN
Business Devlopement
Forward-thinking Senior Executive with proven record of accomplishment in sales and customer service industry during 5-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization and customer satisfaction through multifaced business approaches.
Work History
Address
4906,50th St.
Valleyview.
T0H3N0
Phone
E-mail ***************@*****.** m
Approach
Business Development
Communication skills
Relationship building and rapport
Revenue and profit maximization
2020-06 -
2022-02
2020-01 -
2020-05
Senior Business Development Executive
Unacademy, Bangalore, Karnataka
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments.
Built relationships with customers and community to establish long-term business growth.
Accomplished sales goals and boosted revenue by INR 30 lacs through product knowledge and customer relationship management.
Increased monthly gross sales from INR 50000 to INR300000 and exceeded goals for sales, revenue and profit margins.
Customer Executive
Varun Beverages Ltd, Jalandhar, Punjab
Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
Identified complications requiring further research and escalated to appropriate department or management.
Proactively upsold products or services and introduced new schemes for the shopkeepers. Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
Entered orders into computer database system. Handled a team of 10 pre sales representatives. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
English
Punjabi
Hindi
2019-04 -
2019-11
2018-09 -
2019-03
2016-06 -
2018-06
Business Developement Associate
Byjus think and learn private Ltd, MOHALI, Punjab Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Served customers in a friendly, efficient manner following outlined steps of service.
Effectively used the CRM to call the leads and conducted home demos.
Constantly achieved weekly target of 2lacs Made existing client relationships stronger by retaining the clients
Conducted sales of over 40 lacs during my tenure Closed deals by identifying the best clients with the help of filters in CRM.
Customer Service Associate
Amazon developement services, MOHALI, Punjab Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
Provided basic technical support for clients on wide range of company products.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Marketing Manager
Supreme reprographics, Chandigarh, chandigarh Making marketing strategies for the company Dealing with government office clients
Handled a team of 3 individuals to implement the marketing strategies
Conducted sales of refurbished Printers.
Education
2011-12 -
2016-05
Master of Science: Geology
Panjab University - Chandigarh
Additional Information
EXTRA CURRICULAR ACTIVITIES -, 3rd POSITION IN INTERSCHOOL CHANDIGARH STATE CRICKET TOURNAMENT -PARTICIPATED IN CHANDIGARH INTERSCHOOL TABLE TENNIS TOURNAMENT
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