Front Office Desk

V.Sudha Roy

Plot no: **,

Prakruti Vihar Colony,

Balajinagar - Yapral Road.

Secunderabad-50087.

Email: ************@**********.***

I am currently working as Front Office cum Administrative Manager. I have 10+ years of Professional experience in Front Office and Office Management and Administration activities of an organization.

Objective:

As an Front Office Manager I coordinate and control all activities in an Office effectively and efficiently which would help the organization to achieve its objectives and goals with satisfied customer.

10th done from St.ANNS HIGH SCHOOL

Education:D.P.S • Professional Certification in Diploma in Office Management, EPABX, Personal Secretary, Front office Management.

Skills:

• Expertise in Using Microsoft Tools namely Word, Excel,

• Have good English-language skills both verbal and written

• Capable of working under pressure and meet deadlines as scheduled

with quality in work

• Appointment Setting, travel arrangements, hotel bookings.

• Capable of taking care of customer quires and also front office

Management

Computer Skills:

Microsoft Office tools namely Microsoft Word, Excel, and usage of Internet Explorer.

Key Strengths:

• Communication Skill: I have excellent oral and written English-language skill. I am also familiar with speaking other languages namely Hindi, Telugu & Tamil.

• Organized: I am very organized in my task and responsibilities assigned to me. This

helps me to do my work effectively and efficiently. I have been appreciated and given letters from my senior managers for my organized efficient work.

Work History:

M/s. Reliance Builders Hyderabad - Oct’2007 to Still

FOM(FRONT OFFICE MANAGER) cum- ADMIN-CUM HR.

Taking care of front desk, Handling EPABX BOARD,

Handling walk-in guest and customers,

Making travel arrangements for the directors,(FLIGHT TICKETS BOOKING)

Hotel bookings, accommodation arrangements to guests,

Reminding about meetings to the directors,

Handling the correspondence of in-ward and out-ward of mails & couriers,

Making arrangements for conference meetings,

Taking day to day report from Site Engineers,

In-charge for housekeeping Taking care of staff attendance,

And also in-charge of materials sent to site.

Maintain the lobby area, coordinating with all departments.

I Direct visitors to the appropriate person,

I screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)

I Order front office supplies and keep inventory of stock.And even handle HR activties taking first round of interviews,Providing Appointments, Letters,Providing ID CARDS To New joiners.And preparing paysheet .

M/s. ITC Kakatiya Hotel., Hyderabad – July’2004 – September’2007

Sr. Operator Telephones Operating EPABX BOARD

Giving training to the new comers, giving wake up calls to the guest,

Making arrangements of guest booking handling more than 2000

extensions, handling 10-15 calls in a minute etc.

M/s. G.H. Reddy & Associates Pvtd. Ltd., (A Dyna Group of Companies, i.e;

Dr. Reddys, Green Park Hotels) Hyderabad - March’1999 – June’2004

Front Office in-charge, Handling the EPABX, incharge of travel

arrangements Making arrangements for accommodation to the guest

Maintain day to day calendar of the directors. Reminding about the

meetings to the directors etc. In-charge of housekeeping etc.

PERSONAL PROFILE

HUSBAND’S NAME : VINJAMURI DIWAKAR ROY

DATE OF BIRTH : 23rd JULY 1979

CONTACT NUMBER : 950-***-****/798*******

LANGUAGES KNOWN: Can effectively communicate in English, Hindi, Telugu & Tamil.

Marital Status : Married

Place : Hyderabad

V. Sudha Roy

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