Customer Service Chesapeake
Resume:
PATRICK THOMPSON
PORTSMOUTH, VA 23702
*********@********.***
Professional Summary
Experienced Adjuster in investigating, analyzing, to determine the extent of insurance company's liability concerning casualty or property loss or damages, effect settlement with claimants when necessary.
EMPLOYMENT HISTORY
CarParts.com Chesapeake, VA 08/2020 – 01/2022
Team Lead
CarParts.com is a technology-driven eCommerce company improving the way drivers shop for the parts they need. After being in business for over 20 years, the company has focused and streamlined its efforts to build a seamless factory-to-consumer online shopping experience.
The company is dedicated to creating the best customer experience possible, utilizing world-class design principles and the latest technologies to deliver a fast, easy-to-use, and mobile-intuitive website. With a company-owned national DC network, the company can bring the very best brands and manufacturers directly to consumer hands, cutting out all the brick-and-mortar supply chain costs to provide quality parts at a discount for its loyal customers.
At Chesapeake's Distribution center assisted and directed up to eight Cherry Picker Forklift operators to correctly stock and catalog auto parts for easy and efficient identification by order pickers.
Investigated and reconciled any shortage between parts that were order and what is showing in the system.
Organized, relocated parts that were already housed in our warehouse when needed to facilitate new parts that came in.
Motivate, re-train and assisted Put-away drivers in their duties so as attain business goals.
Dollar Tree Chesapeake, VA 10/2019-06/2
Loader
Fortune 500 company is a leading operator of discount variety stores that has served North America for more than 30 years. The company is proudly headquartered in Chesapeake, Virginia and operates 15,000 + stores across 48 contiguous states and five Canadian provinces supported by a coast-to- logistics network and more than 193,000 associates. Stores operate under the brands of Dollar Tree, Family Dollar, and Dollar Tree Canada.
• At Chesapeake's Distribution center loaded products to be shipped to various Southeast stores for sale
• Assisted with housekeeping to reduce debris and damaged goods from the loading area.
LYFT Virginia Beach, VA 01/2019-09/2019
Driver
Transportation network company based in San Francisco, California and operating in the United States and Canada. Operates the Lyft mobile application launched in 2012 and operates in approximately 300 U.S. Cities while providing over 1 million rides per day.
• Inspect and maintain privately owned vehicle for any potential safety issues
• Assist occupants in and out of the vehicle when necessary.
• Transport occupant and their guest to desired destination.
• Maintain professional demeanor and personal appearance.
• Operate vehicles in a safety-oriented manner while maintaining a high comfort level.
• Demonstrate ability to deal with unforeseen circumstances or delays and use advanced driving techniques to better improve time management.
Chubb Group Insurance Company Chesapeake, VA 05/2017-06/2018
Claims Adjuster
The world’s largest publicly traded P & C Insurance Company and the largest commercial insurer in the United States with operations in 54 countries and territories. Provides commercial, personal property, casualty insurance, supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
• Promptly contacted clients-insured/claimants, appropriately evaluated and estimated damages
• Effectively evaluated contract language, identified any coverage issues, developed the file while providing accurate and timely investigation of any loss analysis.
• Set appropriate reserves - Work directly with underwriters/clients on any high value complex losses, handled high volume of claims, phone calls, correspondence while ensuring claim files are properly documented and meet quality /production goals, guidelines, and any company deadlines
• Communicated claims activity process with client/claimant where appropriate. Assisted with assignment of daily workflow of the department and client data tracking system.
Sedgwick CMS Virginia Beach, VA 08/2015-01/2017
Claims Examiner
Regional Claims Administrator founded in 1969, has grown into a leading global provider of claims handling with technology enabling, risks, benefits, and integrated business solutions. Company has 21,000 colleagues in 65 countries.
• Analyzed and evaluated claim packages involving client losses, investigated when necessary to effect maximum recovery for clients.
• Made coverage determination based on investigation/evaluations and communicated claims action with client and claimant.
• Settlements below the designated levels referred to the proper authority level.
Avis Budget Group Virginia Beach, VA 08/2015-01/2017
Examiner II
Leading global provider of mobility solutions, through its Avis and Budget brands, which have more than 11,000 rental locations in approximately 180 countries.
• Reviewed subrogation packages for completeness and correctness dealing with losses involving the company’s assets, researched, and submitted to insurance companies once coverage was verified.
• Researched and investigated primary / secondary / excess insurance coverages and identified any potential contributing insurance policies.
• Assessed the jurisdictional laws where loss occurred in conjunction with the rental contract, terms and conditions and applicable policies to facilitate maximizing recovery efforts.
• Managed high volume of claims, many phone contacts, emails with claimants and all parties associated with a claim so that files progressed timely thereby maximizing recovery efforts.
• Contacted insurance companies, attorneys, vendors, and appropriately documented files and vended when needed to facilitate recovery efforts.
Education
Clinton Community College Plattsburgh, NY 1994-1996
Associate of Science in Criminal Justice
Additional Skills
• Full knowledge of Personal line contracts, investigative techniques, legal requirements, and insurance regulations
• An aptitude for evaluating, analyzing, and interpreting information to facilitate improvement and effectiveness in processes.
• Ability to work effectively with a variety of people with excellent verbal, written and customer service skills.
• Ability to multitask, navigating on a computer using various applications, noting where appropriate and handling any necessary phone calls.
• Innovative thinker.
Contact this candidate