Customer Service Officer

CURRICULUM VITAE

Ms Kiagi Wayaki

C/- Life Baptist Church

P O Box Box 1345

GOROKA

Eastern Highlands Province

Contact: Digicel #: 71343973

Email: *******@*****.***/*******@****.***.**

Personal Details

Date of Birth: 26th July, 1977 Home Province: Eastern Highlands Gender: Female District: Daulo

Marital Status: Married Village: Korepa

No. of Children: 3 Denomination: Life Baptist Church Educational Background:

Department of Distance Learning

2004 – Upgraded year 12 transcript and certificate

Aiyura National High School

1995 – Higher School Certificate (Grade 12)

Goroka Demonstration High School

1993 – School Certificate

Short Courses.

Goroka Christian Academy

26th April, 14th May,2004 – Leadership training certificate

Institute of Banking & Business Management

28th Feb – 04th Mar,2011 – Certificate of Attainment in Essential Knowledge of Savings & Loans Society Officer

Federation of Savings & Loans Society

26th – 30th Sept, 2011 – Certificate in ULTRACTS 3 Banking System User Training

Institute of banking & Business Management

08th July – 09th July, 2019 – Certificate of Attainment in Customer Service

Institute of Banking & Business Management

10th July – 11th July, 2019 – Fundamentals of Banking Work Experiences

1.Teachers Savings and Loans Society – 08th April 2016 - Current Position: members Services Consultant

Job Description: 1. Assessing Manual Loans & Withdrawals Applications. 2. Loading the above applications into the computer using ULTRACTS 4 Banking System.

3. Filing & Retrieving Files.

4. Loading new membership file to the data.

5. Assist with reassign Irrevocable Authority to Deduct for increase and decrease deductions.

6. Responsible for the Yumi Card Product.

Position: Relieve Branch Manager

Job Description: 1. Make sure lending operation is running smoothly and within Society guidelines & policies considering service turnaround time to members is important. 2. Check and make sure Branch Operation is ok in terms of Administration & Staff adherence to Society operational policies.

3. Make sure all office keys are kept safe and all other society properties are safe and Sound.

4. Staff management and head office reporting is managed and monitored on a daily basis.

5. Branch meetings are conducted beginning of every week. 2. Mining and Petroleum Savings and Loans Society – 22nd August 2013 – 03 Feb 2015. Position: Electronic Data Processing Officer (EDP) Job Description: 1. Creating loading new member’s files. 2. Assess loan applications and make recommendations. 3. Load approved loan and withdrawal applications through Kundu Pei. 4. Load and Disburse loans obtained by members via Facts System. 5. Post withdrawal obtained by members via Facts System. 6. Post journals and direct deposits via Facts System. 7. Raise cheque payments.

8. Update creditors aged listings, prepare journals and post where required. 9. Do monthly band reconciliations.

10. Assist with other administrative duties.

11. Assist Finance Officer with management financial report. 12. Payroll relations – Liaising with OK Tedi Mine Limited Payroll for increase/decrease In member PRD.

3. Alekano Savings & Loan Society – May, 2008 – 2008 Feb, 2010. Position: Teller

Job Description: 1. Accepts Savings deposits and Loans repayments. 2. Process and Pay out Withdrawals.

3. Produces End of the Day Summary Report.

4. Does Society Banking Runs daily.

5. Reimburse daily withdrawals, Reconcile and Order cash float. 4. Alekano Savings & Loans Society – 3rd March, 2010 – 12th April, 2011 Position: Senior Teller

Job Description: 1. Accepts Savings and Loan Repayments 2. Produces End of eh Day Summary Report

3. Reconciles and Order Float.

4. Reconcile Cash against Receipts and do Society Banking daily. 5. Cash Cheques.

6. Check and verify junior Teller’s transactions daily. 5. Alekano Savings & Loans Society – 12th April – 03rd August, 2013 Position: Electronic Data Processing Officer (EDP) Job Description: 1. Load and Create accounts for new clients. 2. Close Accounts for Clients who intend to Cease. 3. Post Savings Deposits, Withdrawals and Loan repayments. 4. Load and Post Cash and Cheque Withdrawals.

5. Post Journal Entries.

6. Post Expenses & Income into different General Ledger Accounts. 7. Load and Disburse Loans

8. Post Daily Banking into the Main Operating account 9. Load, Post and Maintain Term Deposits.

10. Loading and Disposing of Fixed Assets

11. Run and End of the Day Reports.

12. Run the End of the Month Reports

13. Assist in Reconciling, verifying errors, Reporting and preparing management financial reports.

Interests:

Exploring and Learning New things

Listening to Gospel Music

Attending to Church Oriented Activities

Meeting Friends and cooking

Objectives:

Advancement in Career

Self-Employment

Referees: Mr. Paul Turu – Branch manager

Teachers Savings and Loans Society Ltd

Goroka Branch

P O Box 1222

Goroka

Eastern Highlands Province

Phone number: 73931928/72004221

Email: *****@****.***.**

Mr. Age Wari – General Manager

Mining and Petroleum Savings and Loans Society Ltd P O Box 210

Tabubil

Western Province

Phone number: 6499123 Fax number: 6498249

Email: ***.****@******.***

Mr Binn Huletove – Chief Finance Officer

Alekano Savings and Loans Society Limited

P O Box 125

Goroka

Eastern Highlands Province

Phone number: 5322055 Fax number: 5322052

Certification:

I;

Hereby certify that all he contents in this bio data are true and any false statement may lead to my disqualification should I be engaged.

Signature:

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