Referral Specialist Customer Service
Resume:
Patty Johnson
Madras Oregon 97741
***********@*****.***
PROFILE
• Committed to achieving and providing the highest standard of customer service internally and externally.
• Self starter and goal oriented, work towards the tasks at hand.
• Quick learner and excellent multi-tasking skills.
EXPERIENCE
Med Tech/Lead Care Partner Pembrook Early Memory Care
9/17-the present
Touchmark Mount Bachelor
Provide outstanding care for residents. Insure the safety of all the residents. Monitor health needs on a daily basis, and document. Give daily medications; and accurately documenting the information in the MAR’s. Provide a fun and stimulating atmosphere for the residents. Build positive relationships with all family members. Help to develop and implement Care Plans for the residents in the Pembrook community.
Home Care Administrator 08/15-09/17
Manages the Home Care Services Department that serves residents of Touchmark at Mount Bachelor Village. Home Care services provided shall be accordance with a written service plan developed for each resident. The Assistant Administrator shall be responsible for administrative and supervisory functions. The Administrator shall be accessible and available during all hours in which services are provided to client. The Assistant Administrator will have an active role in the Transition Team’s helping residents to receive the support they need and move through the continuum of care as needed for their overall safety, care and life enrichment.
• Responsible for organizing and directing the agency’s on-going functions;
• Responsible for developing and implementing written and current policies and procedures necessary to direct the administrative, personnel, and client care operations of the agency;
• Responsible for ensuring the provision of safe and appropriate services in accordance with written service plans;
• Responsible for ensuring the provision of safe and appropriate services in accordance with written service plans;
• Responsible for ensuring that all individuals providing services for the agency meet the qualification, orientation, competency, training and education requirements in OAR-33-536;
• Responsible for ensuring that personnel and client care practices are consistent with the agency’s written policies and procedures;
• Responsible for ensuring that the agency does not accept or retain clients for whom it does not have the capabilities or resources to provide services;
• Responsible for ensuring the timely internal investigation of complaints, grievances, accidents, incidents, medication or treatment errors. Maintain documentation of the event, the investigation, the results and actions taken by agency;
• Responsible for timely reporting of allegations to the appropriate authority that includes but is not limited to Department or local law enforcement agency;
• Responsible for developing and implementing safe and appropriate medication administration delivery systems that ensure each client receives the right medication in the right amount, by the right route, and at the right time;
• Responsible for operating a safe, quality and profitable operations profit center;
• Responsible for Home Care department budget (coordinating with Home Care Administrator and Accounting) including revenue, expenses and spend down functions;
• Responsible for on-going cross training, joint referrals and maximizing our working relationship with Partners in Care.
Resident Care Coordinator-Touchmark 05/15-08/15
Supervises the Home Care Scheduling Coordinator and assists the Home Care Administrator in supervising Caregivers, including hiring, training, evaluating and dismissing as appropriate. Ensures staffing requirements are met and keeps proper documentation.
Coordinates and tracks referrals. Conducts supervisory/monitoring visits for residents as required by state regulations.
Reviews resident care plans and updates as necessary, advising caregivers and other staff of updates/changes. Makes copies of any material for client records and distributes to appropriate staff. Provides in-service training and education activities to meet regulations and caregiver needs.
Recommends the assignment of caregivers to client care cases. Bases the recommendation on the staff member’s abilities, skills, training, competence, and complexity of care of the client. Assures that the caregiver always has a plan of care for reference. Provide outstanding customer service internally as well as externally. Keeps abreast of daily operations of the Home Care Department. Maintains communication between Home Care staff and other departmental staff to coordinate resident care.
Med Aide/Lead Care Partner 12/13-5/15
Touchmark Mount Bachelor
Provide outstanding care for residents. Insure the safety of all the residents. Monitor health needs on a daily basis, and document. Give daily medications; and accurately documenting the information in the MAR’s. Provide a fun and stimulating atmosphere for the residents. Build positive relationships with all family members. Help to develop and implement Care Plans for the residents in the Pembrook area. Developed and implemented The Alive at Three Program for all AL residents.
A Greener Cleaner, Bend Oregon 9/12-11/13
Customer Service, Greet customers with a warm and caring attitude. I had the knowledge of all aspects of the cleaning process. Continued to provide Outstanding Customer on a daily basis
Idaho Association for the Education of Young Children, Boise, ID 7/05-6/12
Fiscal Assistant
Responsible for 25+ employees monthly timesheets, deposit of incoming checks to IdahoAEYC, frequent outgoing check requests, office supply purchases, maintained calendar utilizing Outlook. Provided ongoing evaluation of the Idaho Child Care Provider Professional Development System (PDS) applications, corporate sponsored child care referrals, front office reception, and general overall excellent customer service. I utilized Peach Tree software for deposits and outgoing check requests.
Idaho Association for the Education of Young Children, Boise, Idaho: Child Care Referral Specialist: Responsible for child care referrals to parents in a four county area on an ongoing, daily basis. On an average implemented 200 referrals per month. Also provided corporate sponsored child care referrals to parent are employed with a participating workplace. Provided ongoing parent education on what quality child care should look like. Assisted with many other positions within the office. Provided excellent customer service.
Treasure Valley Family YMCA, Boise, ID 1995 - 2005
Director of Operations/Multi-site Director
I supervised program coordinators, in three early childhood centers and seven before and after school-age child care centers. We addressed the growth in the Boise, Meridian, and Eagle communities by developing and opening viable school-age child care centers. Administered and managed approved budgets at all centers, taking appropriate action to maintain fiscal integrity. Participated as a key member to advice on and influence decisions, interpreted and communicated program goals and objectives to personnel at all centers. Recruited, selected, trained, and retained qualified staff and volunteers for programs. Dedicated to make sure all programs were safe, happy and a healthy environment for children and the families we serve.
Boise Family YMCA - Little Lukes, Boise, ID 1990 - 1995
Site Coordinator/Director
I created a budget to build a corporate child care program with integrity and to become fiscally viable. I developed a positive relationship between the Boise Family YMCA and St. Luke's Hospital which lead to expansion and growth of the existing centers. Managed, supervised, and trained 18 full-time employees. I was dedicated to make sure the program was a safe, happy and healthy environment for children and the families we served.
Boise Family YMCA, Boise, ID 1985-1990
Lead Teacher
Instructed children 3-5 years old in activities designed to promote social, physical, and intellectual growth needed for enrollment in a Kindergarten program. Emphasis was on building relationships with parents and children. To maintain a safe and healthy environment for the children and families that we serve.
COMPUTER SKILLS
Microsoft Office, Excel, Outlook, Publisher, EPIC, Peach Tree Accounting Software, QuickBooks
EDUCATION
Brainerd Junior College, Brainerd, MN General Studies, 1972
Aitkin High School, Aitkin, MN High School Diploma, 1971
TRAININGS
YMCA Leadership Trainings - Group Work, Supervision, Training Others-Delivery Skills, Current Support Director Institute, Volunteerism and the YMCA, Weeklong YMCA Leadership Academy (Program School), Administration of Child Care, Managing Multi-site Child Care Programs, Working with 0-5 Year Olds, Working with 5-9 Year Olds, YMCA Infant/Toddler Director Trainer, Principals of YMCA Child Care Trainer, High Scope Curriculum Training
Contact this candidate