Customer Service Center Representative
Resume:
SANDRA ZAYAS
Miami, FL **170
Cell: 786-***-****
***********@*****.***
Career Overview
OBJECTIVE: Seeking a part time position or a full time position with flexible hours in an organization in which I will be able to utilize my skills and training. Due to having a disabled child I am not able to work on the weekends. I would love to be given the opportunity to utilize my skills.
Core Strengths
Microsoft Office Word Windows
Vista 7 Excel
Internet Organized Detail-oriented
Excellent multi tasker Strong communication skills
Multi Line Phone System Bilingual (Spanish/English)
DentaQuest August 2021 to Present
Call Center Representative
Remote Call Center
Managed high volume of incoming calls
Verify personal information to authenticate customer
Handled members dental questions
Walked customers thru the Web Portal to Find a Dentist and see their Benefits
Strong problem solving ability
Available to multitask
Independent worker who does not need supervision
Able to learn new products or procedures quickly
Florida Economic Department May 2020 to August 2020
Opportunity
(Unemployment Office)
Remote Call Center
Managed high volume of incoming calls
Verify personal information to authenticate customer
Handled customers questions
Walked customers thru the completion of their unemployment application
Strong problem solving ability
Available to multitask
Independent worker who does not need supervision
Able to learn new products or procedures quickly
Angel Leal Law Firm April 2018 to March 2020
Miami, FL
Reception/Front Desk
Responsible to turn on multi line telephone system every morning.
Responsible to receive incoming calls from clients and direct to correct lawyer.
Screened all calls and took messages if needed to send via email to the appropriate person.
Scheduled appointments and managed calendar.
Collect and deliver incoming mail and documents from clients.
Keep conference room organize and clean.
Maintained reception area in neat and professional manner.
Respond to clients inquire and direct to appropriate person.
Show clients to lawyer’s offices, waiting areas, and conference room.
Caremax Medical Centers
Miami, FL November 2016 to April 2018
Telemarketing
Make outgoing calls from list given by supervisor to bring in new patients to the medical center.
Arrange events in low income buildings to bring new patients. o Mail out brochures on the medical center.
Coordinate the daily activities in the center for the patients.
Complete MD Medical Group November 2015 to November 2016
Miami, FL
Telemarketing
Make outgoing calls from list given by supervisor to bring in new patients to the medical center.
Arrange events in low income buildings to bring new patients.
Mail out brochures on the medical center. o Coordinate the daily activities in the center for the patients.
YMCA September 2014 to December 2014
Miami, FL
After School Counselor
Promoted good behavior by using the positive reinforcement method.
Promoted language development skills through reading and storytelling.
Assisted the lead teacher with snack time, arts and crafts.
Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
Organized small groups of children while transitioning to and from outdoor play.
Administered minor first aid to sick and injured students.
Maintained a child-friendly environment by allowing frequent access to outdoor activities.
Addressed behavioral and learning issues with parents and daycare management staff.
Sparked imagination by helping children discover new things each day.
Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
Interpreted for Spanish-speaking parents and guardians.
Planned and led games, reading time and singing for 15 children.
Encouraged child involvement in classroom experiences.
Familiarized parents with center’s policies, regulations, fees and curriculum.
Set up children’s play areas and bookshelves areas daily.
Reported parent complaints and comments to managers.
Palace .99 Discount Store October 2010 to September 2014
Miami, FL
Cashier/Customer Service
Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges.
Created new processes and systems for increasing customer service satisfaction. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.
Served as the company's only bilingual Spanish/English customer service
representative. Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Recommended, selected and helped locate merchandise based on customer needs
and desires.
Responsible for ringing up customers in a timely manner and guaranteeing high levelof customer service. Stocked and rotated inventory regularly.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom
Processed merchandise returns and exchanges.
American Title Association January 2001 to January 2003
Miami, FL
Real Estate Processor
Responsible for gathering all the data needed to close a Real Estate transaction, by
use of all available software and one on one contact with buyers, sellers, realtor's,
mortgage companies, and mortgage brokers. Processed all Real Estate files each day
in a timely manner.
Alos & Associates, P.A January 1999 to January 2001
Miami, FL
Real Estate Processor
Responsible for gathering all the data needed to close a Real Estate transaction, by
use of all available software and one on one contact with buyers, sellers, realtor's,
mortgage companies, and mortgage brokers. Processed all Real Estate files each day
in a timely manner.
RC Aluminum Industries January 1993 to January 1999
Miami, FL
Office Manager
Responsible for managing client accounts, preparing documents, collections,
employee's attendance, scheduling meetings, and answering inbound/outbound calls.
Processed all transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person
and via phone.
Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
Built and maintained effective relationships with peers and upper management.
Educational Background
Southwest Senior High School
Miami, FL, USA
1992 Graduate
Accomplishments
Customer Service
Worked with company systems such as live support diligently completed all assigned task.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customer over the phone regarding store operations, products, promotions, and others.
Routinely helped as many as 50 customers each day in a high volume retail outlet.
Ensuring customer service
Excellent communication skills with customers.
Database Maintenance
Assisted in the managing of the company database and verified, edited, and modified members information.
Multi-Tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
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