SANDRA ZAYAS

***** ** ***** *******

Miami, FL **170

Cell: 786-***-****

adqt72@r.postjobfree.com

Career Overview

OBJECTIVE: Seeking a part time position or a full time position with flexible hours in an organization in which I will be able to utilize my skills and training. Due to having a disabled child I am not able to work on the weekends. I would love to be given the opportunity to utilize my skills.

Core Strengths

Microsoft Office Word Windows

Vista 7 Excel

Internet Organized Detail-oriented

Excellent multi tasker Strong communication skills

Multi Line Phone System Bilingual (Spanish/English)

DentaQuest August 2021 to Present

Call Center Representative

Remote Call Center

Managed high volume of incoming calls

Verify personal information to authenticate customer

Handled members dental questions

Walked customers thru the Web Portal to Find a Dentist and see their Benefits

Strong problem solving ability

Available to multitask

Independent worker who does not need supervision

Able to learn new products or procedures quickly

Florida Economic Department May 2020 to August 2020

Opportunity

(Unemployment Office)

Remote Call Center

Managed high volume of incoming calls

Verify personal information to authenticate customer

Handled customers questions

Walked customers thru the completion of their unemployment application

Strong problem solving ability

Available to multitask

Independent worker who does not need supervision

Able to learn new products or procedures quickly

Angel Leal Law Firm April 2018 to March 2020

Miami, FL

Reception/Front Desk

Responsible to turn on multi line telephone system every morning.

Responsible to receive incoming calls from clients and direct to correct lawyer.

Screened all calls and took messages if needed to send via email to the appropriate person.

Scheduled appointments and managed calendar.

Collect and deliver incoming mail and documents from clients.

Keep conference room organize and clean.

Maintained reception area in neat and professional manner.

Respond to clients inquire and direct to appropriate person.

Show clients to lawyer’s offices, waiting areas, and conference room.

Caremax Medical Centers

Miami, FL November 2016 to April 2018

Telemarketing

Make outgoing calls from list given by supervisor to bring in new patients to the medical center.

Arrange events in low income buildings to bring new patients. o Mail out brochures on the medical center.

Coordinate the daily activities in the center for the patients.

Complete MD Medical Group November 2015 to November 2016

Miami, FL

Telemarketing

Make outgoing calls from list given by supervisor to bring in new patients to the medical center.

Arrange events in low income buildings to bring new patients.

Mail out brochures on the medical center. o Coordinate the daily activities in the center for the patients.

YMCA September 2014 to December 2014

Miami, FL

After School Counselor

Promoted good behavior by using the positive reinforcement method.

Promoted language development skills through reading and storytelling.

Assisted the lead teacher with snack time, arts and crafts.

Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.

Organized small groups of children while transitioning to and from outdoor play.

Administered minor first aid to sick and injured students.

Maintained a child-friendly environment by allowing frequent access to outdoor activities.

Addressed behavioral and learning issues with parents and daycare management staff.

Sparked imagination by helping children discover new things each day.

Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.

Interpreted for Spanish-speaking parents and guardians.

Planned and led games, reading time and singing for 15 children.

Encouraged child involvement in classroom experiences.

Familiarized parents with center’s policies, regulations, fees and curriculum.

Set up children’s play areas and bookshelves areas daily.

Reported parent complaints and comments to managers.

Palace .99 Discount Store October 2010 to September 2014

Miami, FL

Cashier/Customer Service

Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges.

Created new processes and systems for increasing customer service satisfaction. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.

Served as the company's only bilingual Spanish/English customer service

representative. Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Recommended, selected and helped locate merchandise based on customer needs

and desires.

Responsible for ringing up customers in a timely manner and guaranteeing high levelof customer service. Stocked and rotated inventory regularly.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom

Processed merchandise returns and exchanges.

American Title Association January 2001 to January 2003

Miami, FL

Real Estate Processor

Responsible for gathering all the data needed to close a Real Estate transaction, by

use of all available software and one on one contact with buyers, sellers, realtor's,

mortgage companies, and mortgage brokers. Processed all Real Estate files each day

in a timely manner.

Alos & Associates, P.A January 1999 to January 2001

Miami, FL

Real Estate Processor

Responsible for gathering all the data needed to close a Real Estate transaction, by

use of all available software and one on one contact with buyers, sellers, realtor's,

mortgage companies, and mortgage brokers. Processed all Real Estate files each day

in a timely manner.

RC Aluminum Industries January 1993 to January 1999

Miami, FL

Office Manager

Responsible for managing client accounts, preparing documents, collections,

employee's attendance, scheduling meetings, and answering inbound/outbound calls.

Processed all transactions each day in a timely manner.

Answered customers' questions and addressed problems and complaints in person

and via phone.

Built customer confidence by actively listening to their concerns and giving

appropriate feedback.

Built and maintained effective relationships with peers and upper management.

Educational Background

Southwest Senior High School

Miami, FL, USA

1992 Graduate

Accomplishments

Customer Service

Worked with company systems such as live support diligently completed all assigned task.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customer over the phone regarding store operations, products, promotions, and others.

Routinely helped as many as 50 customers each day in a high volume retail outlet.

Ensuring customer service

Excellent communication skills with customers.

Database Maintenance

Assisted in the managing of the company database and verified, edited, and modified members information.

Multi-Tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

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