Customer Service Data Entry

Boris Levin

818-***-**** ********@*****.*** Van Nuys, CA 91411

SUMMARY

I'm a 28 y/o Customer Service-oriented with years of experience in different areas of customer service and management as well as sales, with careful attention to detail and strong follow- through. Talented in assessing systems and developing strategies to reduce process lags. Good organizational and problem-solving abilities. Fast learner and highly Motivated. SKILLS

CRM and office management software

Scheduling and calendar management

Proposal writing

Training and coaching

Data entry

Senior leadership support

Workforce Management

Customer relations

Invoicing and billing

Fluent in Russian, Hebrew, English and pretty

good Spanish.

EXPERIENCE

Dispatcher \ Shit Manager, Loyal Locksmith, April 2017-April 2021 Sherman Oaks, CA

Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Elevated customer satisfaction ratings by resolving client and case issues effectively. Directed and oversaw office personnel activities.

Customer Service, Problem solving and fast thinking during stressful days and busy hours. Sales Representative, Sutra Beauty, January 2013-February 2017 Valencia, CA

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Demonstrated product features to align with customer needs. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Movie Theater Employee, (Teatraot Eilat) Theater Eilat, November 2011-September 2012 Eilat, Israel

Directed guests to correct location by documented ticket seats and answered questions about facility amenities.

Responded to guest questions about current facility events and future offerings. Processed admission payments and provided tickets. Provided client service by distributing programs, answering questions and selling tickets and merchandise.

Greeted people at Screening events and collected tickets. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Line Worker/Shift Manager, Burger King, May 2009-November 2011 Eilat, Israel

Directed employees through daily routines.

Positioned skilled staff in key areas throughout shift to optimize productivity during peak hours. Documented receipts, employee hours and inventory movements. Managed schedules, accepted time off requests and found coverage for shifts. Coordinated shift-based inventory receiving, auditing and restocking. Handled customer complaints, questions and inquiries. Managed money and made bank deposits.

Counted out cash drawers at end of each shift and logged profits into computer system. Managed inventory and ordered new products when inventory was running low. Managed scheduling for 12 employees.

Trained new employees on company policies, procedures, techniques and customer service standards.

EDUCATION AND TRAINING

GED

Begin High School, Eilat, Israel June 2011

LANGUAGES

English:

Full Professional

Spanish:

Full Professional

Russian:

Native/ Bilingual

Hebrew:

Native/ Bilingual

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