Customer Service Representative

QUINTON COLEMAN

******************@*****.*** 678-***-**** Marietta, GA 30067

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to any company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Processing high volumes of error-free transactions and meeting departmental goals. Offers 8 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills

Credit card payment processing

Retail sales customer service

Problem Resolution

Data evaluation

Call Centers

Customer Service

Office equipment proficiency

Microsoft Office expertise

Technologically savvy

Experience

Asurion Atlanta, GA

Customer Service Representative

06/2021 - Current

Answered inbound customer calls and responded to inquiries.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Responsible for assisting customers with technical issues and taking payments for phone claims.

Responded to customer questions about products and services.

Walgreen's Pharmacy Atlanta, GA

Customer Service Representative

09/2020 - 06/2021

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Responded to customer questions about products and services.

Cashier assist customers with checking out.

Inventory responsible for making sure items are stocked properly and correct.

Textron Specialized Vehicles Kennesaw, GA

Material Handler

07/2018 - 08/2020

Packed merchandise into boxes and containers in preparation for safe shipment.

Organized warehouse inventory according to warehouse plan.

Operated forklifts, shelf pickers, motorized pallet jacks and tractors with zero mishaps causing property damage or personal injury.

Loaded completed orders on pallets according to delivery numbers.

Pulled material that was scheduled to be shipped out in a certain time frame.

Teleperformance USA Augusta, GA

Customer Service Representative

08/2016 - 07/2018

Responded to customer questions about products and services.

Assist and handle calls for customers calling in regards to their Direct TV and AT&T mobile phone service.

Managed a timely and secured processing system for payments.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Sitel Augusta, GA

Customer Service Representative

03/2013 - 08/2016

Assist customers with making payments and arrangements on their Verizon Wireless account.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Demonstrated strong knowledge of store services, products and policies.

Educated customers on special pricing opportunities and company offerings.

Reviewed files, records and other obtained documents to respond to customer requests.

Listened to client concerns and asked questions to better understand needs.

Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Education and Training

Burke County High School Waynesboro, GA

High School Diploma

05/2004

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