STEVEN BRADFORD

CERTIFIED PEER RECOVERY SPECIALISTS Supervisor

443-***-**** adqt4p@r.postjobfree.com Salisbury, Maryland linkedin.com/in/steven-bradford-129628186 PROFESSIONAL SUMMARY

Certified Peer Recovery Specialists with 2+ years of experience offering support to clients with mental illness, substance abuse, co-occurring disorder and aiding them to achieve personal recovery goals. Skilled in promoting patient self- determination, personal responsibility, and the empowerment inherent in self-directed recovery. Meets with clients regularly to offer one-on-one support and counseling and respond to call-outs and client emergencies. Well-versed in monitoring the client's behavior, schedule, medication, and arranging medical appointments, therapy sessions, support groups, and other resources to aid the client.

SKILLS:

Data Analysis - Time Management - Team Leadership - CRM(Customer Relationship Management) Software - Conflict Resolution - Patient Care - Organizational Communication - HIPAA Compliance - Google Suite EXPERIENCE

INDEPENDENT CONTRACTOR 2021 - Present

ACD Direct, Remote

● Deliver excellent customer service while processing donations daily, meeting 100% client expectations.

● Improve client databases while inputting 400+ clients' information into the system monthly, promoting data security.

● Achieve 80% call resolution for clients by offering prompt solutions to customers' queries and concerns, resulting in an optimal client satisfaction rate.

● Boost revenue generation by 22% through leveraging upselling to personalize the customer experience and customer retention.

BEHAVIORAL HEALTH TECHNICIAN 2020 - 2021

Hudson Behavioral Health Services, LLC., Salisbury, MD

● Offered patients care and aid by providing transportation to appointments 20+ times monthly.

● Abated relapses by monitoring and guiding 25+ patients, conducting rounds every 25-30 minutes during an 8- hour shift tracking treatment response.

● Improved efficiency while sending 120+ emails monthly regarding patient behavior and facility issues while adhering to HIPAA Laws.

● Promoted self-care and wellness while organizing 114 annual meetings to boost patients' productivity.

● Enhanced positive attitudes/behaviors by utilizing conflict resolution skills to redirect patients' negative behavior 50+ times daily.

● Heightened the effectiveness and efficiency by training new behavioral health technicians on company policies and procedures.

ASSISTANT MANAGER /SALES ASSOCIATE 2019 - 2020

Rent-A-Center, Salisbury, MD

● Targeted and retained repeat customers by ensuring excellent customer service, boosting revenue by $10 000+ monthly in sales,

● Streamlined workforce management efficiency while coordinating 4+ employees, improving employee retention.

● Created better customer experience by using the CRM Software to update 100+ customers' information monthly, boosting productivity.

● Maximized profit by making a sales quota of 5+ daily 20+ sales monthly.

● Improved the cash flow by calling 240+ customers monthly for sales and credit collection, reducing the risk of losses.

ASSET PROTECTION/SECURITY 2019

Walmart, Fruitland, MD

● Abated merchandise loss by streamlining policies/procedures, saving $5 000+ in stolen property weekly.

● Improved reliability while performing 1200+ audits weekly in compliance with the regulatory compliance procedures.

● Bolstered employee safety by implementing 5+ new policies and procedures, improving efficiency.

● Reduced theft by making 30+ reports of suspicious behavior to plainclothes officers monthly. CAP TEAM 2 SUPERVISOR 2018 - 2019

Walmart 1890, Salisbury, MD

● Improved the quality of work by coaching 26+ employees on policies and procedures to verify compliance with regulatory standards.

● Heightened commitment and improved skills by assigning daily tasks to each employee for different departments.

● Increased inventory turnover while recording, overseeing, and finalizing inventory from 80+ trucks monthly, lowering cost.

● Abated cost by filing claims reports for damaged items, ensuring financial protection against loss. ADDITIONAL WORK EXPERIENCE

Dietary Aide/Cook

Eastern Correctional Institution, Westover, MD

EDUCATION & CERTIFICATIONS

Bachelor of Arts in Human Services Southern New Hampshire University, Manchester, NH In-view Addiction

Honor Society: National Society For Leadership And Success (NSLS) (Sigma-Alpha-Pi). 3.954 cumulative G.P.A. CPR: Adult, Child, Infant & AED Training (BLS)

In-view

Certified Peer Recovery Specialist

Registered Peer Recovery Supervisor