MARIA DENAPOLI

**** ****** ******

Winston-Salem NC 27107

Cell: 617 -930-8471

Email: adqt3u@r.postjobfree.com

Objective:

Medical professional with extensive experience in the Medical field. Understanding of patient confidentiality, building trust and assisting patients as well as all medical professionals with the highest degree of integrity, respect and professionalism. Professional Experience:

Massachusetts General Hospital- Boston, Massachusetts Patient Service Coordinator ll October 2016- August 2020

● Received calls and delivered messages via Epic to assigned providers, nurses, ect.

● Received patient records and scanned into patients record after reviewed by provider.

● Check in and check out patients for appointments.

● Faxing documents as well as contacting patients to remind them of appointments.

● Cross-trained for covering for any secretary.

Medical Document Scanner and Indexer/ Medical Records Processing October 2010- June 2016

● Accurately reviewed complex medical documents and abstracted pertinent patient information.

● Efficiently and accurately processed documents using a full working knowledge of all MGH information systems, including Soft Med/Charts Release, CAS, PATCOM and LMR.

● Effectively interpreted and articulated all hospital and department policies and procedures, HIPPA and MGL to callers and customers of the Unit.

● Received patients request for record.

● Process request according to HIPPA rules and regulations and hospital procedures.

● Faxed and mailed correspondence accordingly.

Patient Financial Representative January 2006- October 2010

● Obtained, verified and recorded patients personal, demographic and financial information.

● Assessed patient eligibility for MassHealth and assisted patients in completing MassHealth applications.

● Extracted sensitive personal data, including financial status as well as l liquid/fixed assets during in person patient interviews and evaluations.

● Provided exceptional customer service while advising patients of payments options available.

Medical Interpreter May 2002- January 2006

● Provided medical and social interpretation services for patients, health care professionals, hospitals, and clinics, including interpreting clinical procedures, health information, medical treatment, lab results and departmental policies and procedures.

● Assisted patients in completing necessary medical forms, eligibility forms and applications for medical treatment.

● Assisted medical staff as well as patients in scheduling various medical appointments. Data Entry 2001-2001 ( Seasonal)

● Meticulously examined patient medical files and converted files into digital documents.

● Consistently met deadlines for various date entry tasks. EDUCATION

● High School Diploma and Certificate of Clerical Work, Juan Ponce De Leon High School- San Juan, Puerto Rico 1979-1982.

● Associate Degree in Word Processing, Roxbury Community College, Boston, Massachusetts 1983-1986

● Certification in Medical Interpreter for Spanish, Massachusetts General Hospital Skills

● 18+ yrs of Office Administrative experience in medical environment

● Excellent Microsoft Word, Excel, Patcom, IDX, LMR, Virtual Gateway, Nehen Express, CAS, Chart Release, Adobe and EPIC

● Excellent communication, analytical, and organizational skills and proven ability to interface with all levels of the department

● Ability to handle confidential information maturely and in an unbiased fashion.

● Detail oriented and strong follow-up skills

● High level of personal accountability, self-motivated, resourceful and able to deliver high quality work

● Team oriented

● Strong relationship builder

● Effectively managed multiple activities and projects; strong management skills

● Bi-lingual ( Spanish/English)

● Flexible, high adaptability to change

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