Front Desk Customer Service

Summary of work experience

Skills

• Microsoft Office skills

• Advance use of Opera pms system

• Advance use of Winhms system

• Advance use of Protel

• Communication skills

• Fast learner

• Positive attitude

Education

• School Certificate at Sookdeo Bissoondoyal State College- November 2012

• Higher School Certificate at Sookdeo Bissoondoyal State College- November 2014

• Bsc (Hons) Tourism, Leisure & Recreational Management University of Mauritius Aug 2015- Jan 2019

Languages

• English

• French

• Creole

Karupudayyan

Poovanen

Address

Jabal Ali, Dubai, UAE

Mobile Phone Number

+971-*********

Email Address

******************@*****.***

Skype ID Number

live:.cid.218b810c2114e46e

- Trainee Front Office Assistant at Heritage Awali Golf & Spa Resort

- Guest Relation Officer at Outrigger Mauritius Beach Resort

- Front Desk Agent and Front Desk Supervisor at Royal Sonesta New Orleans (USA)

- Assistant operations manager at West Island Resort, La Balise Marina

- Currently working as resort host at JA Palm Tree Court Work Experiences

FROM

(Date)

TO (Date) POSITION COMPANY NAME JOB DESCRIPTION

01.04.2015 30.06.2015 Waiter Heritage Le Telfair Golf and Wellness Resort

• Greeting guests and taking

drink and food orders.

• Delivering food from the

kitchen to the guests.

01.06.2017 21.01.2018 Trainee Front Office

Assistant

Heritage Awali Golf and

Spa Resort

• Plan, advertise and manage

the logistics of client

booking

• Customer service (face to

face and on call)

07.05.2018 29.06.2018 Guest Relation

Officer

Outrigger Mauritius

Beach Resort

• Customer service (face to

face and on call)

• Assist and support clients

in their day to day

operations

14.01.2019 17.06.2019 Guest Relation

Officer

Outrigger Mauritius

Beach Resort

• Customer service (face to

face and on call)

• Coordinate with marketing

team in order to offer

services such as business

support, back office and

face to face marketing

26.06.2019 15.03.2020 Front Desk Agent

and Front desk

Supervisor

Royal Sonesta New

Orleans, Louisiana (USA)

• Assist and support guests

during the check in and

check out process

• Assist and support guests

in their day to day stay at

the hotel

• Organise bookkeeping,

follow up with guests

through emails

11.01.2021 30.11.2021 Assistant operations

manager

West Island Resort, La

Balise Marina

• Daily checks throughout

the resort to be sure there

is no faults

• Making sure all contracts

were up to date and all

guidelines followed by

contractors working at the

resort

• Meetings with contractors

• Assisting the operations

manager with

administrative work

Certifications / References / Performance appraisal (if any)

• School certificate

• Higher School certificate

• Bsc (Hons) Tourism, Leisure and Recreational Management

• Career USA Rooms division Program at Royal Sonesta New Orleans I HEREBY CERTIFY that the information provided in this form is complete, true and correct to the best of my knowledge.

KARUPUDAYYAN POOVANEN

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