Enrollment Specialist Administrative Assistant

LaVonda Guriere

********@*****.*** 602-***-**** or 602-***-****

linkedin.com/in/gurierel

Summary

An accomplished and proven Administrative Assistant with a background in financial services, collections, logistics, and retail transactions. Able to learn new procedures and protocols quickly. Authorized to work in the US for any employer.

Experience

Senior Administrative Assistant

TalentBurst, an Inc 5000 company

Sep 2021 - Dec 2021 (4 months)

First mile logistics was responsible for ensuring all incoming and outgoing trucks were on schedule and rescheduling those that weren't.

Enrollment Specialist

Insight Global

Aug 2020 - Sep 2021 (1 year 2 months)

Fostered relationships with vendors to foster positive working relationships.

• Identified plans and resources required to meet project goals and objectives.

• Identified, reviewed and applied policies and procedures.

• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Contractor

NexRep, LLC

Jun 2019 - May 2020 (1 year)

I handle customer calls for a multitude of different products from complaints to praises. I have to multitask with several different programs and deal with sensitive information properly. Make sure all documentation is accurate and complete and that the customer is happy in the end Accounts Receivable Specialist

CVS Group Plc

May 2016 - Mar 2019 (2 years 11 months)

Experience with HCFA 1500 forms, medical terminology, familiar with ICD9 & ICD10 codes Strong analytical skills and very detail orientated Experience in MS Office, specifically Excel, Outlook, and Word LaVonda Guriere - page 1

Customer Service Representative

Progressive Financial Services, Inc

Jan 2014 - Jan 2016 (2 years 1 month)

Responsible for outbound calls for debt collecting Obtain goals and monthly quotas for monies collected in addition to other metrics Manage multiple phone lines

Warehouse Associate

Walgreens

Jan 2004 - Jan 2014 (10 years 1 month)

Was responsible for shipping and receiving orders to a chain of nationwide stores Filled multiple specific detailed and regional orders accurately Maintained daily, monthly, and yearly quotas for picked/ received shipments Education

Peoria High School

Diploma

Skills

analytical skills • budgeting • call center • customer relations • customer support • directing • documentation • forms • Logistics Management • Team Leadership LaVonda Guriere - page 2

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