Fort Hays Medical Billing
Resume:
BRENDA GERSTNER
COLLECTIONS SPECIALIST Denver, CO 80222 • 720-***-**** • **************@*****.***
MEDICAL BILLING www.linkedin.com/in/brenda-gerstner
ACCOUNTS RECEIVABLE
SUMMARY
Industrious and accurate Collections Specialist and Medical Billing Professional with top-notch follow-through and methodical approach. Strong researcher, successful at persuading customers and obtaining payments. Proficient in compliance requirements, including HIPAA. Excellent communication and negotiation skills.
SKILLS
Credit and Collections
Medical Billing
Direct Contact with Patients and Insurance Companies
Industry Terminology
Records Maintenance
Accounts Receivable
EXPERIENCE
SANTANDER CONSUMER USA, Centennial, CO 10/2020 – 12/2021
Early-Stage Collections Agent
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Worked closely with Accounts Receivable to apply payments or make requests for new documentation.
RADIOLOGY IMAGING ASSOCIATES / COVALENT RADIOLOGY, Englewood, CO 1/2020 – 3/2020
Account Receivables Specialist
Contacted insurance providers to verify correct information and obtain proper payment for claims in process.
ROCKY MOUNTAIN RADIOLOGISTS, Denver, CO 10/1995 – 12/2019
Medical Biller
Applied HIPAA privacy and security regulations while handling patient information.
Researched and followed up on denied insurance claims.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Assisted patients by determining financial assistance available and setting up payment plans.
Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Collected payments and applied to patient accounts.
Communicated with insurance providers to resolve any denied claims and resubmit.
Reviewed outgoing bills for eligibility and accurateness.
Maintained current accounts through aged revenue reporting.
Ensured proper submission of workers comp and motor vehicle accident (MVA) claims.
Gathered information from multiple sources to simplify billing and organize accounts.
Filed and updated patient information and medical records.
EDUCATION AND TRAINING
Bachelor of Arts, Accounting, FORT HAYS STATE UNIVERSITY, Hays, KS
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