Customer Service Front Desk
Resume:
Francesca Lorusso
Proficient to serve others.
El Paso, TX 79938
**********@*****.***
Audiophile and service professional seeking a challenging new career path. Proficient in Hospitality, Customer Service, Sales, Audio and Auto products and services. Adept at building customer relationships with expressing genuine interests in all individuals and their personal needs to drive sales. Highly effective at overcoming objections while matching customers with top options. Offering in-depth knowledge of audio software and electronics, EDI, Oracle property management systems, POS, graphics software, and automotive servicing. Attentive listener with excellent multitasking, communication, and organizational abilities.
Authorized to work in the US for any employer
Work Experience
Seasonal Audio Sales Specialist/Bose Representative Bose Corporation US/ACTIONLINK - El Paso, TX
November 2018 to Present
• Built rapport with customers and earned business by demonstrating exceptional product knowledge, strong interpersonal skills and excellent listening abilities.
• Motivated and trained BestBuy team members to meet and exceed sales goals through positive reinforcement.
• Maintained current knowledge of available audio devices, new technologies, and competition ratings in order to maximize sales opportunities.
• Advised, sold and configured Bose products in single and multiple transactions, averaging $600 to
$1,000 in sales per 4 to 6-hour shift. Drove sales by 30% since hired. Caregiver of Veteran Father
Veteran's Admin. - El Paso, TX
March 2014 to December 2021
· Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
· Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
· Shopped for groceries regularly in order to keep house stocked with necessities.
· Cleaned house, ran errands, grocery shopping, managed laundry, and pets 7 days a week for 18 hours a day.
Front Desk/Night Audit
Holiday Inn Express And Suites - El Paso, TX
October 2021 to November 2021
Small time frame of one month due to deceptive job description upon hire. Feel free to allow me to elaborate more if asked.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Balanced hotel accounts and resolved discrepancies.
• Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
• Verified deposits, rectified discrepancies and processed end-of-day paperwork using Oracle software with 100% accuracy.
• Reviewed checklist on daily basis and planned shift accordingly. Assistant manager/Apprentice
Danny's Hot Rods - El Paso, TX
February 2019 to August 2021
• Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
• Ordered repair parts quickly to prevent delays in projects and repair work.
• Built, inspected and tested over 50 vehicles and completed preventive maintenance such as engine tune-ups, used Dynometer to analyze performance, and became proficient in bodywork. Peer Mentor
New Mexico State University - El Paso, TX
April 2007 to May 2009
· Counseled 41 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
· Met mentee formally, informally, in-person and virtually to offer support.
· Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
· Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
Customer Service Representative/Tech
EchoStar Satellite LLC - El Paso, TX
February 2006 to May 2007
· Answered constant flow of customer calls with minimal wait times at around 15 minutes the most.
· Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
· Resolved billing and technical issues over phone with 30 to 35 customers daily.
· Educated customers about billing, payment processing and support policies and procedures. Education
Bachelor Of Arts in Arts and Animation
New Mexico State University - Las Cruces, NM
May 2011
Associate Of Arts And Sciences in Arts And Sciences El Paso Community College - El Paso, TX
May 2007
Skills
• Store Merchandising
• Good telephone etiquette
• Guest Services
• Sales
• Graphic design
• Oracle
• Microsoft Excel
• Housekeeping
• Customer service
• Hotel experience
• OEM
• Automotive service
• Vehicle maintenance
• Spanish
• Help Desk
Languages
• Spanish - Intermediate
Awards
National Honor Art Society
November 2008
Assessments
Front desk agent (hotel) — Proficient
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
November 2021
Responding to customer situations in a retail setting Full results: Proficient
Inside sales — Proficient
December 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
September 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service manager — Familiar
December 2021
Managing customer service representatives and resolving customer issues Full results: Familiar
Work style: Reliability — Expert
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Management & leadership skills: Impact & influence — Familiar January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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