Customer Service Manager
Resume:
Patty Watson
Smyrna, DE *****
***************@*****.***
Motivated Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost- effective, speedy and high-quality to maintain reputation of excellence. Authorized to work in the US for any employer
Work Experience
Service Manager
Burkes Tire and Repairs - Dover, DE
September 2021 to Present
Schedule appts. Strong verbal and written skills. Strong customer service skills purchasing.. inventory, sales. Average 10 out of 10. Educate. Build repores with customer base,follow ups. Maintain a fast high quality professional atmosphere. Vendor relations. Strong mechanical background. Planning and scheduling. Problem solving.
Service Manager
RP Automotive - Dover, DE
March 2004 to July 2019
Created written plans and obtained customer consent to proceed. Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service. Established and oversaw department budgets for expenditures, materials and labor. Effectively communicated and analyzed issues with customers to provide satisfactory solutions. Hired, trained, developed and monitored performance of service department staff. Built and maintained loyal, long-term customer relationships through effective account management. Identified and solved complex strategy problems to drive organizational goals. Greeted customers and responded to customer inquiries. Service Manager
Careys Diesel - Leipsic, DE
July 2017 to January 2019
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service. Supervised over 5 stamping and assembly employees to maximum productivity. Managed scheduling for 5 employees to ensure optimal productivity. Guided techs on automotive repair.
Met with customers of there service needs and discuss available solutions. Developed written plans and obtained customer consent to proceed. Monitored quality of work.
Customer education.
Scheduling
Marina inventory
Selling jobs to customers
Problem solving
Education
High School Diploma
Glasgow High School - Newark, DE
Skills
• Customer relations (10+ years)
• Skilled negotiator (10+ years)
• Reporting and documentation (10+ years)
• Customer experiences (10+ years)
• Employee development (10+ years)
• Vendor relationships (10+ years)
• Sales planning and implementation (10+ years)
• Customer retention (10+ years)
• Advertising and marketing (10+ years)
• Complex problem solving (10+ years)
• Supervision and training (10+ years)
• Calm under pressure (10+ years)
• Purchasing and planning (10+ years)
• Computer-savvy (10+ years)
• Marketing (10+ years)
• Strategic Planning (10+ years)
• budget (10+ years)
• training (10+ years)
• Word (10+ years)
• retail sales (10+ years)
• Customer service (10+ years)
• Vehicle Maintenance (10+ years)
• Account Management
• Mechanic Experience (10+ years)
• Computer literacy (10+ years)
• Automotive diagnostics (10+ years)
• Microsoft Excel
• Salesforce (10+ years)
• Sales (10+ years)
• Inside sales (10+ years)
• Communication skills (10+ years)
• QuickBooks (6 years)
• Analysis skills (10+ years)
• Leadership (10+ years)
• Auto Service Management (10+ years)
• Outside Sales (10+ years)
• Management (10+ years)
• Brake Repair (10+ years)
• Mechanical Knowledge (10+ years)
• Oil Change (10+ years)
• Service Technician Experience (10+ years)
• Commercial driving (10+ years)
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