Valet and Waiter

KEVIN NGUYEN

GARDEN GROVE, CA ***** +1-657-***-**** *****.******.****@*****.***

PROFESSIONAL

SUMMARY

SKILLS

Service-focused Valet with record of success in coordinating smooth placement and

retrieval of customer vehicles. Dedicated to preventing damages and maximizing

customer satisfaction by professionally operating cars, trucks and SUVs. Safe and

attentive driver with clean history.

Successful at working under pressure and with minimal error to park, secure and

retrieve guests in lots and parking garages. Reliable in maintaining safety standards

and minimizing risks.

Hardworking Valet trained in customer relations and parking lot management. Great

driver with clean record. Focused worker supportive of team members and guest

needs.

Passionate Job Title with excellent car parking and retrieval history. Patrolled lots

and checked vehicles to identify security and safety issues. Attentive, observant and

courteous to clients and staff.

Valid Driver's License

Safe Driving Practices

Baggage Assistance

Information Confidentiality

Verbal and Written Communication

Payment Processing

Team Collaboration

Traffic Laws

Multitasking and Organization

Car Parking

Standard Vehicle Operation

Guest Flow Management

Hotel Signage

Directing Traffic

Customer Inquiries

Critical Thinking

Valet Services

Cash Handling

Cash Register Operations

Inventory Restocking

Recommending Amenities and

Services

Guest Assistance

Reading Comprehension

Customer Service

Efficient Service

Meal Preparation

Patron Satisfaction

Supply Replenishment

Team Meetings

Improvement Plans

Standards Compliance

Dynamic Communication Skills

Claim Tickets

Providing Feedback

Defensive Strategies

Compassionate Care

Creative Solutions

Safety Awareness

Special Assignments

Supporting Daily Living Needs

Delivery Schedules

Company Guidelines

Conflict Resolution Techniques

Cleaning Expertise

WORK HISTORY

EDUCATION

DECEMBER2021-CURRENT

Valet LAZ Parking Garden Grove, CA

• Delivered guest vehicles smoothly and met diverse needs of valet customers.

Maintained cleanliness of work sites, parking spaces and guest services

stations.

Monitored and documented guest traffic flow in valet lot.

• Helped guests unload and load luggage.

Answered guest's questions about property amenities and services.

• Completed claim check, vehicle damage and billing dispute forms.

Issued and collected claim tickets and processed valet parking fees.

Entered guest vehicle information and location in computerized valet parking

system.

Maintained current listing of local and area attractions special events and

activities to give guests updated information.

Assisted hotel guests with valet retrieval process.

Responded to customer requests efficiently and with knowledgeable assistance.

• Moved cars around lot to increase space efficiency.

Parked and retrieved cars according to customer needs.

• Parked and retrieved vehicles for customers to protect lot access and prevent

damage to customers' vehicles.

Delivered above and beyond service to VIP guests at property.

• Determined customer needs by asking relevant questions and listening actively

to responses.

• Patrolled parking areas regularly to identify security, safety or vehicle concerns.

Escorted drivers to vehicles and helped load or carry large items.

Managed ticket stubs, payments and other records for regular and special event

customers.

Assigned and verified vehicle claim tickets upon arrival and retrieval.

• Enhanced driver safety by securing lot and escorting individuals.

Reported unlawful parking jobs.

Reviewed driver IDs before allowing entrance parking area or drive vehicles.

MARCH 2021-JULY 2021

Waiter Pho 7 Nampa, Idaho

Kept server areas clean and stocked to increase efficiency while working tables.

Maintained customer satisfaction by clarifying questions about orders and

specialty items.

Maintained customer satisfaction with timely table check-ins to assess food and

beverage needs.

Shared knowledge of menu items and flavors, enabling customers to make

personal decisions based on taste and interest.

Quickly reset and cleaned up tables after customers left to enable speedy

turnaround and guest flow.

Resolved guest and employee complaints to maintain complete customer

satisfaction and workforce effectiveness.

Displayed enthusiasm and promoted excellent service to customers,

successfully increasing referrals and walk-in business.

Used cash registers and credit card machines to cash out customers.

Bussed and reset tables to keep dining room and work areas clean.

Monitored dining rooms for seating availability as well as service, safety and

well-being of guests.

Stayed up-to-date on menu changes to help customers make food choices.

• Inspected dishes and utensils for cleanliness.

Checked identification for minimum age for sale of alcoholic beverages.

Stored food in designated containers and storage areas to increase shelf life,

improve kitchen organization and provide easy access during busy peak service

times.

• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or

dropping food.

• Prepared specialty desserts for customers for special occasions

Richard Mckenna Charter High School, Mountain Home, ID

Bolsa Grande High School, Garden Grove, CA

Ridgevue High School, Nampa, ID

Contact this candidate