Youth Mentor Customer Service

Sulochana Timsina Modi

437-***-**** ***, Cardiff place, Sarnia ON N7S 4C7 sudatimsina6996@@gmail.com

OBJECTIVE

Looking for an opportunity to work for a company with a respectable culture where I can utilize my experience in customer service and has a conducive environment for growth and learning.

WORK EXPERIENCE

Kamana Sewa Bikash Bank - Jhapa, Nepal 20th October 2021 – 31st December 2021

Customer Service Department

●Provided excellent customer experience with fair, friendly, and courteous service.

●Promptly respond to customer inquiries in person or via phone, email, mail, or social media.

●Collect and input customers’ data into the system by always ensuring confidentiality.

●Advise customers in opening accounts and performing transactions.

●Assist customers to sign up for bank credit/ debit cards for easy transactions.

●Expert at identifying and solving issues and complaints through strong listening and communication skills.

●Increased client satisfaction and regular flow of customers due to quick and easy service.

Mobile Sansar- Jhapa, Nepal June 2019 – October 2021

Manager

●Mindful for schedule operations and, in general, client satisfaction.

●Develop legitimate shifts scheduled to fulfill the necessities of peak hours.

●Collaborate with members for efficient service.

●Handle abnormalities and customer complaints, Maintain good relationships with customers.

●Monitor daily profit and losses and take responsibility for operating results.

SKILLS

●Excellent communication skills, punctuality, team player and positive attitude.

●Multilingual: Fluent in English, Nepali, and Hindi languages.

●Outstanding organizational, multitasking, and problem-solving abilities in a fast-paced environment.

●Good Math Skills – Excellent in handling cash at Point of Sales (POS) and Telephone orders.

●Proficient in Microsoft Office programs: Word, Excel, PowerPoint.

●Proficient in both Microsoft Windows 10.

EDUCATION

Postgraduate in Business management - Lambton College, Sarnia.

Expected Graduation - May 2024

VOLUNTEER EXPERIENCE

Volunteer-team leader – Jhapa, Nepal – March 2021-April 2021

As a part of the Rural Women Awareness Centre named NGO’S program in Jhapa, Nepal, I was engaged as a team leader of volunteers to assist health professionals in helping rural windowed women who were suffering from coronavirus symptoms in doing PCR tests and helping them with proper accommodation and health care during their home isolation.

Food Pantry – Arjundhara Temple

February 2018 - January 2019

Responsible for sorting food and classifying perishable and non-perishable food donations.

Help prepare vegetables, clean and wash dishes, and distribute food.

Provide administrator support through data entry, email preparation, and event management.

Childhood Care Nepal – Non-Profit-Social Organization

May 2017 – November 2017

●Meet with the children regularly to aid with academic work.

●Volunteered as a youth mentor to empower and encourage youngsters and develop beneficial after-school activities for young adults to reinforce positive learning.

●Supervised and trained new volunteers to ensure the children are well taught and well cared for.

AVAILABILITY (Flexible hours – Part Time)

Monday: 2:00 pm – 12:00am.

Tuesday: 2:00 pm – 12:00 am.

Wednesday: 2:30 pm- 12:00 am.

Thursday: 2:30 pm- 12:00 am.

Friday: 2:30 pm- 12:00 am.

Saturday: full time.

Sunday: full-time.

Contact this candidate