Customer Service Office Assistant
Resume:
Sylvia Lopez
Abilene, TX *****
*********@*****.***
Work Experience
Customer Service Representative
First Financial Bankshares - Abilene, TX
February 2019 to February 2022
• Receiving and placing customer service telephone calls
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems Office Assistant
Dr. Maria Toro - Abilene, TX
January 2014 to February 2019
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed. Specialty Technician
HENDRICK MEDICAL - Abilene, TX
April 2007 to November 2013
• Work with doctors and nurses and provide technical support for patient care.
• Clean and stock rooms and carts with appropriate medical supplies and equipment. Change linen as necessary.
• Transport patients to other departments in the hospital.
• Help with resuscitation/CPR and emergency airway procedures.
• Obtain and document a patient’s vital signs, as well as assist with placement of oxygen saturation, blood pressure monitoring and cardiac monitoring.
• Collect blood samples, tissue or other laboratory specimens, preparing them for testing.
• Assist with positioning patients, applying orthopedic dressing and splints.
• Measuring and fitting canes and crutches and teaching patients how to use them.
• Assisting with administrative duties such as patient transfers and discharges.
• Making sure that the correct documentation is filled out. Education
High school diploma
Abilene High School - Abilene, TX
August 1997 to May 2001
Skills
• Medical Scheduling
• Medical Records
• EMR Systems
• Insurance Verification
• Technical Support
• Medical Office Experience
• Patient Care
• HIPAA
• Vital Signs
• Hospital Experience
• Triage
• ICD-10
• Data Entry
• Phlebotomy
• Medical Terminology
• Venipuncture
Languages
• Spanish - Expert
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