Facility Manager Customer Service
Resume:
RESUME
Career Summary
Overall ** year experience in Facility and Administration management
An independent self-starter.
A Team Manager
Handling Client/Stakeholder
Proficiency in;
Procurement
Vendor Management
Contracts Management
Event Management
People Management
Handling a team of 5 members
Develop and sustain a high-quality well motivated team
Ensure high staff morale, trust and work ethics
Actively support an environment that supports teamwork, co-operation and performance excellence within team
Assist in mentoring and enabling Training & Development of team members Client/Stakeholder Management
Deliver excellent customer service to meet on-site client’s expectations
Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
Monitor procedures to ensure client’s expectations are conveyed and worked upon.
Procurement & Vendor Management
Manage multiple vendors including hard and soft skills to deliver services on time and within budget.
Transportation Management
Security Management
Risk Management
IT Support
Manish Bhatia
F-31 B, MIG Flat, Hari Nagar,
New Delhi- 110064
Cell: 971-***-****
Email: *************@*****.***
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Manage vendor procurement processes in accordance with agreed client procurement guidelines with procurement best practices. Contracts Management
Ensure that all contracts are professionally delivered at the right cost
Monitor expiry of contracts and initiate re-procurement, if needed
Continually assess contracts to ensure best value delivered to the client Finance Management
Ensure that the site’s financial operations are meeting targets and control requirements
Assist and monitor financial processes to ensure account payable procedures are followed at all times
Health & Safety Management
Implement and manage safety procedures to ensure the provision of a safe working Environment
Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management
Implement Industry Best Practice operations
Assist and monitor to ensure all building procedures and performance measures are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Seek ways to reduce costs and improve operational standards Risk Management
Assist in the implementation and management of a property risk management program
Support the implementation and monitoring of disaster recovering and business continuity plans
Follow established escalation procedures and incident reporting procedures Import & Export
Assist in arranging document to get the Import shipment through the Custom House Agent (CHA).
Work Experience:
Company Name Designation Client
Start
Date
End
Date
Infiniminds Pvt. Ltd Facility Manager
Lenovo
/Motorola
Nov'19 Dec'19
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CIEL HR Services Private Limited. ( JLL ) Facility Manager Lenovo
/Motorola
Feb'19 Oct'19
Sodexo Facilities Management Services India
Pvt. Ltd.
Facility Manager
Here Solution
India Pvt. Ltd.
May'18 July'18
Knight Frank India Pvt. Ltd. Facility Manager June'17 April'18 GSH (India) Pvt. Ltd. Facility Manager June'15 May'17 Sodexo Facilities Management Services India
Pvt. Ltd.
Facility Manager Mar'13 May'15
Convergys India Pvt. Ltd. Facility Officer Convergys Dec'07 Nov'12 Jones Lang LaSalle Facility Executive Accenture Mar'06 Nov'07 CareerCruise.Com
Senior Facility
Executive
- Nov'04 Feb'06
Taneja Mines Pvt. Ltd.
Senior Admin.
Executive
- July'2000 Oct'04
Automation System Pvt. Ltd.
Senior Executive-
Admin.
- Feb'99 July'2000
Data Communication Systems Pvt. Ltd. Executive- Admin. - Jun'96 Jan-99 Educational Qualifications:
Degree/ Diploma University Year of Passing
Master in Business Administration
(Human Resources)
Sikkim Manipal University 2006
Bachelor of Commerce University of Delhi 2002
Diploma in Material Management
National Institute Of Labour Education and
Management (NILEM), Chennai
1999
Computer Skills:
MS Office
Personal Details:
Date of Birth : 30th March 1973
Marital Status : Married
People Soft
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