Customer Service Wellness Coordinator
Resume:
WINDY SMITH
Azusa Ca, *****
************@*****.***
OBJECTIVE
Seeking a position in customer service where my extensive experience will be further developed and utilized.
SKILLS
● 15 years experience in Extensive Sales, Customer Service and Clerical Duties.
● Superior telephone, customer service, and computer skills; proficient in MS Word, and Outlook.
● Able to multitask in a fast-paced environment; completing projects within time and budget constraints.
● 40 wpm
● Trustworthy, Hard worker, Ethical, Reliable, Professional Employee.
EMPLOYMENT
County of Los Angeles
Department of Regional Planning- Administrative Services- Los Angeles Ca. 06/23/2014-4/26/2020
● Utilized Microsoft Access to generate the revenue reports for the CEO(Budgeting & Accounting Section), inventory control for department files(Administrative Services Section), and Timesheets Analyst (Payroll)
● Utilized Microsoft Word for completing Monthly Emergency Stairwell Inspection reports
● Assisted the Section Head of Administrative Services Section, in organizing and alphabetizing office files
● Utilized Microsoft Excel to enter data from an internal database to File Keepers Meta data system
● Scanning Files and Maps for GIS (Geographical Information System)
● Held the title of the Department Wellness Coordinator, responsible for providing up to date wellness, and other informative information on the Departmental Blog
● Assisted (Budgeting & Accounting) with Checking documents for completeness, accuracy, and compliance with legal and other requirements
● Provided secretarial assistances for The Chief Deputy and Director
● Processing Incoming and Outgoing Mail
●
LOGISTICARE, Phoenix Az. 10/22/2012-05/28/2014
Customer Service Representative
● Inbound/Outbound Call Center
● Assisted Medicaid clients with transportation from residence to and from doctor’s appointments
● Check status of client benefits
● Assisted with transportation for discharges from Healthcare facilities and providers
REVANA, Phoenix AZ. 04/09/2011-10/19/2012
Inside Sales Representative
● Inbound/Outbound Call Center
● Responsible for customer inquiries, problem solving and providing detailed information regarding the services.
● Possessed technical proficiency in operating multi-line phone system and computer
● Worked with new customers in the development of new accounts and the implementation of new services.
● Assisted in the training and development of new customer service representatives.
● Generated repeat business through successful customer follow ups
SMC PROMOTIONS, Phoenix, AZ. 01/09/2007-12/05/2011
Account Executive/Floor Supervisor
● Inbound/Outbound Call Center, maintaining client accounts and up-selling products.
● Provided quality customer service to all clients.
● Resolved complaints with customers and handled damaged merchandise.
● File and maintain records.
● Increased customer experiences by providing information on new products, rate plans and
● Services.
● Assisted with escalated calls, and confirmations on the sales floor.
● Acting supervisor over 20+staff, responsible for account approvals and legality of credit card authorization policies
EDUCATION
John Muir Charter High School (Graduate Diploma)
Pasadena City College -Degree in Business Management/Social Work (Anticipated)
CERTIFICATES
Employee Transportation Coordinator- South Coast Air Quality Management District
Mental Health Worker-Pacific Clinics
REFERENCES
Upon Request
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