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Customer Service Call Center

Las Vegas, NV
April 16, 2022

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Keith Barnum


Professional Objective:

A challenging and rewarding position as a professional offering

Opportunity for growth, and continued career development.

Summary of Qualifications:

* Diverse experience in a variety of call center industries.

* Possess excellent organizational and communication skills.

* Able to adapt well to new challenges and assignments.

* Dependable and able to work well under pressure.

Professional Experience:

4/14-Now Grand Canyon Tour Company

Reservations/Voucher Coordinator

Receive inbound calls from clients seeking

a variety of tours promoted on the company

website with emphasis on South and West

Rim bus tours. Also process all internet tour

vouchers from vendor and contracting partners.

5/12-3/14 Excelsior Global Enterprises

Loan Broker/Ad Consultant

Responsible for providing the online marketing for business

corporate funding. Ran ads for clients calling for funding.

8/10-4/12 Life Extension

Member Care/Customer Service

Health and wellness organization. Receive inbound

calls from various customers/members for the purchase

of health supplements/vitamin. Process credit card

transactions over phone. Also provide customer service

support for billing/accounting errors and return/exchanges.

7/09-8/10 MGM Resorts International

Part Time Show Reservations Ticket Agent

Received inbound calls from tourists/customers

purchase tickets for various shows located

at different MGM Resort properties on Las Vegas Strip.

12/5-12/9 Republic Services

Level 3 Customer Service Agent

Started as CS rep receiving inbound calls from residential and

commercial Trash accounts. Responsibilities included billing

support, new account setups, missed service, work orders,

invoicing, faxes, container/can order requests.

References: Available upon request

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