Customer Service Medical Center

Sheri Grissett

E-mail: ********@*****.***

Objective

Education/

‘Training

Skills

Versatile professional with record of outstanding customer service and performance

management. Lead by example with transparency, open communication, confident

decision making and encouragement.

St. Francis Medical Center Lynwood, CA

June 2007- Present

Security, Dispatcher

+ Provided physical and psychological protection for all visitors, students and

employees.

+ Patrolled (fixed posts, walking patrols and/or mobile), reporting and

documenting any conditions that might constitute a security or safety

hazard.

+ Prepared incident reports, obtained written or oral statements, assisted local

police agencies during investigations or emergencies.

+ Controlled and enforced vehicular and pedestrian traffic patterns in the

Medical Center as assigned,

+ Provided escort services as assigned.

+ Participated in property control procedures (accepted, recorded, stored,

returned or released to authorized persons)

+ Dispatched and scheduled workers to certain locations depending on the

requests of management.

+ Advised personnel regarding accidents and other hazards.

+ Prepared daily run and work schedules.

+ Utilized 150+ cameras to oversee workers and crews within specified locations

+ Answered telephone calls to answer questions and provide information during,

business and non-business hours

+ Called police and fire departments in cases of emergency

+ Monitored and authorized entrance and departure of employees, visitors, and

other persons to guard against theft and maintain security of premises

+ Tested communication and alarm systems, and reported malfunctions to

maintenance units

* High School Diploma

+ Guard Permit

+ Baton Permit

+ Pepper Spray Permit

+ Taser Permit

+ MAB Training,

+ BLS & CPR Certified

© © Critical thinking

© Safety compliance

© Surveillance equipment knowledge

© Security technology

© Decision making

© Conflict resolution

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