Customer Service Administrative Officer

Elaina Imani

Auburn, WA *****

253-***-**** - ***********@*****.***

Message Phone: 234**********

April 18, 2022

Amazon Nigeria Limited

Lagos, Nigeria

RE: Elaina Imani - Applicant

To Whom it May Concern,

I am contacting you to express my interest in the Administrative Officer opportunity with Amazon Nigeria Limited Lagos, Nigeria. After reviewing the position requirements, I believe that my in-depth administrative oversight and management experience are a great fit for the kind of candidate you are looking for.

Throughout my previous work experience, I've honed my skills in office management and team leadership, building a firm foundation of industry knowledge. My communication and conflict resolution skills have defused countless tense situations, and I work effectively in fast-paced environments. I am self-motivated to take initiative on strategic process improvements to ensure seamless operations. I have a strong aptitude in task delegation to improve workflow and customer experiences. I'm an energetic and enthusiastic team player who is also very accustomed to stepping in to take the wheel as an experienced team leader.

Thank you for your time. It would be a pleasure to speak with you and discuss this opportunity in greater detail. I look forward to hearing from you soon.

Best regards,

Elaina Imani

Contact: 234**********, to leave a message for me. Thank you so much. ELAINA IMANI

***********@*****.*** 253-***-**** Auburn, WA 98092 Summary

Multi-talented business leader bringing 12 years of experience as successful entrepreneur. strategic problem solver, and efficient manager. A visionary executive implements plans that meet current and future needs. Key expertise in administrative support.

Work Experience

AMAZON

BFI4 Fulfillment Center

November 2019 – Present

As an FC Associate, I have experience in a variety of Amazon Fulfillment Center Operations. My job consists of handling confidential tasks in a routine of the most customer facing functions of my department. I am meticulous, and I take the time to finish the job correctly. Over the course of my professional experience, I became more efficient, and complete detail-oriented tasks correctly and in a short period of time. Aiming to leverage my work experience and abilities to secure a Full-Time position at your FC. ISS - Inbound Support Services, utilizing the ISS command center, for visibility of SLA (Service Level Agreement) risk. Duties managing the flow of retail request Trouble Tickets, of Customer, Vendor, and Merchant disputes. Working with retail parties outside the FC to correct item records, to receive inventory accurately. Use Ticket Prioritizing tool to review Retail Request, and IB problem Solve tickets. Review tickets on ISS queues, updating every 15 minutes. High Velocity, and Andon Cord Bin Checks due to customer feedback/returns. Updating tickets with required information and receiving/processing units as requested when resolution is required. Manage correspondence until ticket is resolved. FBA (Fulfilled By Amazon) checking for substitution labeling and case pack issues. Shipping, prepping, sorting, placing, and organizing items, for inventory, and upholding all safety standards. Audit physical inventory on shelves for Inbound Problem Solve tickets not yet resolved, to ensure the units get received. Liquidation processing damages. Vendor Fraud Trouble Tickets. ESO (End of Shift) reports including open tickets and past SLA for Inbound Problem Solve. Support to Inbound Problem Solve associates by training and assisting them in the roles of ISS and PS.

Inbound Problem Solving, Proven efficiency in Problem Solving, fixing issues in real-time. Interacting with ISS, the role requires tools and permissions needed to manipulate inventory and containers through moves, additions, deletions, and adjustments. FC Research, Sideline, Edit, Add, Delete, and Move Items tools, assist functionality and workflow. Handling overages, damages, date lot problems, and medium Hazmat. Processing damages when determined no value can be recovered for the item. Ensuring disposal of any items in accordance with Safety and Hazardous material guidelines. PRESIDENT Non-Profit Organizations - Republic, WA 01/2012 - Current

• NORTHWEST SCOPE Socially Conscious Organization Promoting Empowerment, As a founder and President, I have demonstrated leadership by forming parent/children homeschool partnerships.

• Organizing weekly music and arts groups for adults, and children. Additionally, I have successfully represented in the court of law, to defend the legal rights of developmentally disabled children, and individuals with mental illness. PRO'SE LEGAL ADVOCATE FOR DISABILITY RIGHTS

• Executed Social Security Disability Department processes and procedures. Examined extensive client case files, and medical records to prepare disability claims. Managed all OAH, and Superior Court hearing preparations for case litigations, and 3 successful appeals.

• Drafted legal briefs and presented case hearings resulting in favorable rulings. Prepared and served Subpoenas for evidence. Cross examined witnesses.

• Demonstrated outstanding interpersonal, negotiation, and mediation skills Nehemiah Social Security Disability Claims & Appeals In favor of Claimant - Benefits 2011 Nehemiah VS. DDA 15 findings in favor 2012 Nehemiah VS.

• DSHS WA Special Attorney General Withdrawal - In favor 2013, Freeborn Social Security Disability Claims & Appeals In Favor of Claimant- $72,000 Settlement 2016. Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.

• Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service. Coordinated work across departments to keep teams on track with company goals. Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.

• Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas. Determined performance goals and offered tactics for achieving milestones.

• Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes. Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.

• Reduced costs and optimized revenue by executing contract bidding and procurement processes. Eliminated over

$40,000 in debt by accurately forecasting and directing effective contract management and financial control.

• Road-mapped plans to outline benefits and address potential constraints prior to resource commitment.

• Monitored industry trends and introduced new services to update marketing strategies. RECORDING ARTIST Big Fish Talent Agency - Seattle, WA 01/2010 - Current

• Played variety of music with broad stylistic range and improvisatorial flexibility.

• Memorized musical selections, routines and cues while singing acapella with accompaniments.

• Performed songs in various musical genres, including gospel, pop and alternative.

• Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.

• Performed in front of live audiences on television and as part of theater productions.

• Provided accompaniment for church choirs and other musicians participating in worship.

• Conferred with clergy to select music for church services.

• Directed, planned, created and led countless musical performances.

• Wrote 62 original pieces for various ensembles, productions, bands, and reality television series. Office of Administrative PROSE LEGAL ADVOCACY - Spokane, WA 01/2013 - 07/2017

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. Documented, and routed business correspondence to manage office paperwork.

• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

• Processed financial documents, contracts, expense reports and invoices. Handled requests-for-information, delegating tasks to appropriate departments to optimize customer service. Prepared packages for shipment.

• Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.

• Recorded meeting minutes for documentation purposes and disseminated to personnel. Processed, tracked and pursued resolutions for issues to keep records and accounts current. Director of Operations Empower Community Service - Republic, WA 01/2012 - 06/2017

• K12 Before and after school program. Coordinated schedules and day-to-day activities of crew to satisfy project needs.

• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

• Displayed subject matter expertise and acted as escalation point for daily issues and concerns associated with programs.

Washington Superior Court - Spokane, Tumwater, Washington 01/2014

• Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Managed office scheduling and kept accurate notes on deadlines, motions and other dates. Handled telephone calls, meeting plans and conference organization requirements. Maintained knowledge on case status by reviewing relevant records and reporting back to clients.

• Corresponded daily with clients, insurance adjusters, doctors and attorneys. Filed pleadings and paperwork with court clerk to meet strict deadlines. Participated in client interviews, observed questioning process and documented information. Drafted legal complaints, summons and interrogatories.

• Provided administrative support and conducted research to assist attorneys in civil litigation preparation. Redacted confidential information from legal documents on case-by-case basis. Produced well-researched and articulate legal briefs, pleadings and statements. Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.

• Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes. Drafted motions, briefs and other legal documents. Organized and prepared case exhibits and evidence for trial. Drafted correspondence, documented data and submitted materials to appropriate parties. Facilitated efficient communication between judges, court administration, government agencies and attorneys. Initiated and responded to claims, gathered and presented evidence and counseled clients. Examined causes and remedies to torts, personal injury and contracts.

Actress ECS - Spokane, Washington, WA 01/2012

• Videography, Guitarist, Bassist, Keyboardist, TALENTS FOUNDING A NON-PROFIT Kamila Dickenson Feature Film - Spokane, WA 01/2011

• Collaborated with other actors to brainstorm ideas.

• Attending fittings with wardrobe department for costume measuring and alterations.

• Researched roles to learn traits, mannerisms, accents and other key features of characters.

• Rehearsed for roles alone and with fellow actors.

• Attended casting calls to audition for roles in international productions.

• Collaborated with director to find best interpretation for character.

• Studied and memorized scripts to learn lines and cues. Kaplan Collage Commercial - Spokane, WA 01/2011

• Studied and memorized scripts to learn lines and cues.

• Rehearsed for roles alone and with fellow actors.

• Collaborated with director to find best interpretation for character. Japanese Americans Cable TV Series - Seattle, WA 01/2010

• Memorized basic scripts and dialogue for television appearances.

• Collaborated with other actors to brainstorm ideas.

• Rehearsed for roles alone and with fellow actors.

• Collaborated with director to find best interpretation for character. YouTube Content Creator Imani TV.com Spokane, ACTRESS - Auburn, WA

• Posted useful, creative and timely content on social media, blog and website.

• Planned, produced and edited video projects to maximize engagement.

• Monitored website and social media traffic.

• Utilized editing and photography tools to enhance storytelling.

• Utilized well-developed social listening skills to craft valuable original content.

• Crafted strategies to generate tailor-made content aligned with brand image.

• Studied target audience and business offerings to devise effective call-to-action copy.

• Produced clear and concise creative briefs outlining project objectives and requirements for director. SKILLS

o Interpersonal verbal communication

o Written communication

o Excellent Organization capacity

o Time management

o Attention to detail

o Problem-solving and investigating complaints

o Technologically Savvy

o Independent workflow

“We nor any other people, will ever be respected, until we respect ourselves. We will never respect ourselves; until we have the means to live Respectfully.” Frederick Douglass QUOTE

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