Customer Service Representative

DAVID COGGIN

Nashville, TN ***** · 859-***-****

***********@*****.***

PROFESSIONAL SUMMARY: KNOWLEDGEABLE AND DEDICATED CUSTOMER SERVICE PROFESSIONAL WITH EXTENSIVE EXPERIENCE IN THE HEALTHCARE AND AVIATION INDUSTRY. TEAM PLAYER WITH OUTGOING, POSITIVE DEMEANOR AND PROVEN SKILLS IN ESTABLISHING RAPPORT WITH CLIENTS. MOTIVATED TO MAINTAIN CUSTOMER SATISFACTION AND CONTRIBUTE TO COMPANY SUCCESS.

EXPERIENCE

12/2019- PRESENT

CUSTOMER SERVICE REPRESENTATIVE, SIGNATURE FLIGHT SUPPORT

·Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

·Answer customer telephone calls promptly to avoid on-hold wait times.

·Offered advice and assistance to customers, paying attention to special needs or wants.

·Assist customers with setting up reservations and special order requests.

·Help with customer luggage and valet their vehicles.

·Talk to pilots on the air-rink and meet their needs as asked.

06/2016- 08/2019

ANESTHESIA TECHNICIAN, VANDERBILT MEDICAL CENTER

·Maintained and cleaned anesthesia machines.

·Stocked anesthesia supplies, fiber optic carts, and airway bags.

·Maintained sterile anesthesia supplies with expiration date.

·Assisted anesthesia personnel with insertion and setup of temporary central lines and A-lines.

·Provided airway management interventions, tracheal intubation and ventilatory support.

· Helped with level 1 cases and performed CPR if needed.

12/2015- 05/2016

ANESTHESIA TECHNICIAN, ST. JOSEPH HOSPITAL

·Maintained and cleaned anesthesia machines.

·Stocked anesthesia supplies, fiber optic carts, and airway bags.

·Maintained sterile anesthesia supplies with expiration date.

·Assisted anesthesia personnel with insertion and setup of temporary central lines and A-lines.

·Provided airway management interventions, tracheal intubation and ventilatory support.

EDUCATION

05/2004

HENRY CLAY HIGH SCHOOL, HIGH SCHOOL DIPLOMA

05/2010

BLUEGRASS COMMUNITY AND TECHNICAL COLLEGE, ASSOCIATE OF APPLIED SCIENCE

SKILLS

Efficient and Detail-Oriented

Understanding customer needs

Multitasking and Prioritization

Time-Management

Team-Oriented and Cooperative

ACCOMPLISHMENTS

·Certified Anesthesia Technician of the year (2016)

Contact this candidate