Customer Service Administrative Assistant

Current Summary of Qualifications

Trained patient-access representative in areas of registration, insurance verification, and on-going customer service responsibilities.

Previous Summary Of Qualifications

Well-esteemed health care professional customer service consultant with over 20 years experience. Front office coordinator overseeing 6 customer/patient staff personnel. Expertise included working as clinical audit coordinator. Additionally worked as an administrative assistant to the Administrator of Clinical Branch Operations. Demonstrated the ability to work well under pressure, maintained compliance to company standards and policies, provided leadership for work colleagues in order to encourage continued teamwork and collaboration at the work place.

Professional Work Experience

Spalding Regional Hospital, (Conifer Health) Griffin, GA 2017-present

Patient-access representative

Greet and address customer/patient inquiries

Collect and, verify patient data for patient registration such as insurance information and co-payments

Utilize Epic software daily during customer processing

The Southern Clinic, PC, Dothan, AL 2013-2016

Customer/patient service consultant

Greeted and addressed customer/patient inquiries

Resolved issues in reference to billing, appointments, appointment scheduling discrepancies, and physician data

Distributed post-op/pre-op medical information

Collected and, validated patient data for patient registration such as insurance information and co-payments

Consulted with pharmaceutical and, product sales associates prior to administrative or physician referrals when determining patient/customer needs

Southeast Alabama Medical Center, Dothan, AL 1993-2013

Audit Coordinator 2012-2013

Provided concurrent (Cost Flex), third party, and patient requested medical record audits

Combined clinical and, financial data for resource information and charge structure compliance with federal, state, local, and medical center guidelines

Ensured the accessibility and dependability of the hospital processes related to finance

Administrative Assistant to the Administrator of Clinical Branch Operations 2010-2012

Responsible for scheduling all administrator appointment dates

Received dictated memos from administrator for editing and departmental staff distribution

Received staff payroll data for hourly verification from clinical directors

Responsible for maintaining annual salary data for physicians and medical staff

Responsible for maintaining log of office staff meetings

Responsible for overseeing and maintaining general funds and petty cash accounts

Responsible for validating and ensuring staff certifications and accreditations

Ordered flowers and gifts when necessary for staff events and occasions, i.e. weddings, birthdays, family deaths, etc.

Customer/patient service consultant 1993-2009

Greeted and addressed customer/patient inquiries

Resolved issues in reference to billing, appointments, appointment scheduling discrepancies, and physician data

Distributed post-op/pre-op medical information

Collected and, validated patient data for patient registration such as insurance information and co-payments

Education

Associates Degree with a concentration in Customer Service Management and a minor in History

The University of Alabama, Tuscaloosa, Alabama

Skills & Endorsements

* Administrative Assistance * Communication * Customer Service * Data Entry * Healthcare

* Microsoft Excel *Microsoft Word * Office Administration * PowerPoint * Time Management

References

Dr. Carlos Clark Family Practice 334-***-****

Southern Clinic PC, Dothan, Alabama 36301

Mr. Brian Holman Administrator 334-***-****

Southern Clinic PC, Dothan, Alabama 36301

Mrs. Melanie McKnight Director of Registrations 334-***-****

Southeast Alabama Medical Center, Dothan, Alabama 36301

Mrs. Connie Parrish Director of Clinical Operations 334-***-****

Southeast Pain Management (Southeast Alabama Medical Center)

Dothan, Alabama 36301

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