Temple University Patient Service

Stephanie M. Bre'Dell

*** *. ***. ***. *. * Norfolk, VA 23504 * 267-***-**** * ********@*******.***

SUMMARY

Temple University educated, highly qualified Administrative Coordinator with excellent customer service and administrative support experience. Previous income/expense handling. Able to bring organizational detail as well as valuable, active listening skills to any position.

SKILLS

Supervisory experience – Lead Patient Service Associate

Experienced Trainer [Computer software and new hires]

Active Listener

Administrative Support for over 40 physicians and clinical staff at the Harron Lung Center

Coordinator for Pulmonary, Thoracic Surgery and Lung Transplant Departments

Quantitative data and billing experience

Strong organization and analytical skills.

Professional Highlights

Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

Interviewed patients or their representatives to identify problems relating to care.

Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.

Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements.

Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.

Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Knowledge of Penn Medicine, Temple Health and familiarity with missions: Patient Care, Research, Educaton and Community Service

WORK HISTORY

Velocity Urgent Care – Front Office Specialist (FOS) - Norfolk, VA 03/2021 - Present

Unique Staffing/NextSource Inc. – Administrative Coordinator – Philadelphia, PA 10/2017 - 11/2020

Hospital of University of Pennsylvania – Patient Service Rep. – Philadelphia, PA 09/2009 - 06/2016

Anthem Blue Cross/Wellpoint – Customer Care Rep. II – Virginia Beach, VA 04/2005 - 07/2009

EVMS – Jones Institute – Data Support Coordinator – Norfolk, VA 04-2001 - 04/2005

EDUCATION

Philadelphia School of Printing & Advertising – Certificate of Completion in Advertising Production * 1986

Temple University School of Communication – Communication/Advertising – Philadelphia, PA * 1981

Kensington High School for Girls – Diploma – Philadelphia, PA * 1981

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