Objective

I am seeking a position where my skills and potential for career

advancement will contribute to the efficiency and profitability of the

organization thereby ensuring my personal and professional growth.

Work Experience

13 Years of extensive experience in Pre Sales, Post Sales, Customer

handling and currently working as Senior Sales Coordinator and Customer

Support Representative.

RD Plast Pvt. Ltd. (October 2010 - Till Date)

. Presently I am working with R.D. Plast Pvt. Ltd. as a Sr. Sales

Coordinator and leading a team of 4-5 employees. Our Company is

specialized in the designing & manufacturing of Hospital Cubicle track

system and support systems includes IV Tree System, Bed Head Panel,

Scrub Station, Nurse Call System, Patient Call System and Mounting

Solutions etc.

. Designation: Senior Sales Coordinator

Job Profile

. Interaction with vendors (over phone) for sales generation.

. Support to existing customers includes complaint handling,

troubleshooting and giving required details about the available

product.

. Handling of Govt & Pvt. Hospital based Projects.

. Preparation of Offers, Quotation for the products & services

undertaken by the organization.

. Office correspondence includes drafting of e-mails, letters & inter-

office memo etc.

. Creation of Internal Purchase Order with automated software (i.e.

CBIZ)

. Reports generation using Pivot tables, Pie Charts etc.

. Ensuring on time dispatch of material from supply Chain.

. Payment follow-ups & price negotiation with Customers.

. Raising Performa Invoice for Payment. Also includes Planning,

Installation & after sales service.

. To adhere to company's quality procedures and working in accordance

with the aim of Total Customer Satisfaction.

. Co-ordination with branches all over India regarding the customer's

order in their region.

. Dealing with sales team day to day basis to solve the queries for

selling the products.

Ashok Brothers Impex Pvt. Ltd (June 2009 - September 2010)

. I have worked with Ashok Brothers Impex Pvt. Ltd., New Delhi from 9th

June to 29th September 2009. They are Manufacturer & Supplier of-

dynamic balancing machines, vibration test systems, garage equipment,

vibration instrumentation, condition monitoring.

. Designation: Office Assistant

Job Responsibilities

. Interact with customers regarding sales of engineering & electronic

equipments.

. Handling all office related job like attending customers, telephone

calls & visitors.

. Preparation of Offers & Tenders for the products & services

undertaken by the organization.

. Correspondence & follow up with customers independently.

. Making tenders on internet and special websites.

. Co-ordination with branches all over India regarding the offers and

tenders of the customer in their area.

. Order booking, filling the records for future reference in

automation manner.

. Miscellaneous office work.

. Payment follow-up.

. Interaction with vendors and visitors.

Orbit Industries Ltd. (June 2007 - June 2009)

. I worked with "Orbit Industries Ltd.," from 5th June 2007 to 8th June

2009, New Delhi.

. Orbit Industries Limited is a premier corporate house and doing all

India Marketing for spare parts, refinishing products and accessories

for all cars.

. Designation: Office Assistant

Job Responsibilities

. Dealing with complete office procedures, which included documentation

to our principal, dispatch / receipt of payments, filing and indexing

of all documents in office related to company's primary(Car system

International) & secondary division (spare parts).

. Documenting Marketing executive's reports and putting up analysis to

HOD every week.

. Routine documentation.

. Maintaining all files in Automation manner.

. Attending to incoming and outgoing calls.

. Handling of couriers and parcels.

. Ordering stationery and maintaining inventory.

. Interaction with vendors and visitors.

. Preparation of OEM reports.

. Net Surfing

. Identifying new avenues of business.

. Maintaining all files and ensuring receipt and dispatch of

correspondence.

. I report directly to MD in my official capacity

Educational Qualification

Year Course Institute / University

2012 MBA in Human Resource Management Symbiosis University

2008 Bachelor in Commerce Delhi university

2005 Diploma in Computer Application F.Tech. New Delhi

Technical Skills

. Tool Knowledge : Ms Word, Ms Excel, MID Reports, MS-

PowerPoint

. File Management : Handling of all papers, Concealment of Reports

Personal Details

Name - Sonia Anand

Husband's Name - Mr. Dheeraj Kumar Anand

Date of Birth - 2nd November 1987

Address - J-14A, Beri Wala Bagh, Hari Nagar, New Delhi-

110064

Language Known - Hindi, English

Hobbies - Listening Music

Marital Status - Married

Nationality - Indian

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