Illinois University Business Analyst
Resume:
JOYCE
OFILI
****************@*****.***
Macomb, IL61455
PROFESSIONAL SUMMARY
Experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. I’ve worked in all aspects of product management, including conducting research, building new customer-facing products utilizing data, machine learning and simple design that drive significant business growth, prioritization, building business models & business cases and also reporting to the stakeholders.
TECHNICAL SKILLS
Data Visualization and Analysis
Experience in REST/SOAP UI & API
Testing
Smartsheet, Confluence, Trello,
Atlassian, ServiceNow, Salesforce
Debugging and Deployment
Customer interaction metrics &ROI
models
Java, R, Tableau, Power BI, Jira,
Google Suite, Csuite
Python, C/C++, SQL/MySQL
KEY SKILLS
User experience (UX), User
Acceptance Testing, User
Requirement Gathering &
Requirement Documentation
Application Performance and
Functionality Testing, Debugging.
Strategic Planning, Product Road
mapping and Product design
Excellent Communication Verbal
and Written Skill
EDUCATION
Western Illinois University
MSc. Computer Science 2021
Ranked in Top 5% of class
WIU Presidential
award for
Leadership
2020/2021
President National Society
of Black Engineers
Volunteer International
Friendship Cub
Work Experience
Business Analyst (Data Architecture & Informatics Unit) Genentech CA. 06/2021 - Present
Collaborate with Solution Architect, UX. Product Owners, Engineers, Data Scientists, and Business teams to design Agile Data Onboarding processes, oversee data usage and measure the adoption of solutions, to measure ROI and shape- influence product roadmap
Apply experience with data structures and coding to identify, evaluate, design and develop deployment systems & processes while leading stakeholders through the business analysis lifecycle.
Data visualization: acquire, aggregate, and curate data in order to clearly and efficiently communicate and visualize complex information.
Work with Project stakeholders to Create and manage product backlog, drive creation of user stories (Writes, test and approves user and technical stories) and manage releases with the product teams
Review and prioritize stakeholder’s requirements for Knowledge articles creation in ServiceNow.
Oversee end-to-end Analytics solution delivery and operations within RWD Hub, Work with cross-functional teams to understand their broader business objectives and goals
(both stated & unstated), Manage the change process within business and IT to ensure successful implementation. and help drive continuous improvements through analysis of user experience, business information, and insights gathered from partnering teams.
Support and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product
Embarking on data research and market analysis for delivery of cost-effective data solutions and meet product/business requirements.
Support technical business process within the Real-World Data Hub and ServiceNow Portal.
Product Manager
Clinotech 05/17 – 12/2020
Lead and Drive Paxera Health products goals, roadmap and strategy. Responsible for Launching and Testing new products & features, Delivering Product enhancement stages and drive go-to market excellence by leveraging quantitative and qualitative customer insights
Experience of going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution
Collaborate with cross-functional teams through entire product lifecycle from conception to post launch by while integrating customer business/technical requirements and driving implementation.
Deliver quality applications, user training and ongoing support, as well as contribute to the development of local IT strategy and product backlog. Perform necessary prioritization of backlog items to sprints ensuring closure all the way to delivering and operational stages.
Collaborate with developers and software engineers to understand product feature set and roadmap, in order to influence and shape product market fit.
Prioritizing functionality for release, identify opportunities to improve the product and manage KPI’s increasing user engagement by 50%, decreased time-to- market by 63% Operations Support Engineer
First Cardiology Consultants 08/2012 - 04/2017
Responsible for Operations Change Request / Electronic Change Request initiation, review, and approval.
Execute incident, problem, change and release management across all EMR Applications
Manage local technical projects and work with application development teams, business partners, end users, and direct leadership to provide on-boarding support in the form of technical guidance and procedures and policies to new engineers and technicians.
Work with vendors and vendor products to troubleshoot issues collaboratively and independently to solve emerging challenges inherent to rolling out new data applications.
Create SAP Recipes in collaboration with data owners to enable materials and capacity requirements planning and successful execution.
Develop and document processes and training material for standardization and knowledge sharing.
Execute daily maintenance tasks and proactive review of the production environment, Using SQL to troubleshoot client databases.
Proactively partner with Business Analyst, Procurement, QC, QA, and Suppliers to communicate and address supply issues and ensure materials are available on time to support operations.
Translate business requirements to technical specifications and collaborate with key stakeholders to complete requests.
• Lead and drive products within the context of a broader product goals, strategy and roadmap.
• Incorporate data, research and market analysis to inform product requirements.
• Understand Facebook’s strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.
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