Document Control Loan Specialist

MAI DER CHANG

• ***** Zea St NW, Coon Rapids, MN 55433 • 612-***-**** • ******@*****.***

OBJECTIVE

I am seeking a full-time position as Recruiter or HR position. My work experiences as well as my knowledge will allow me to accomplish any additional tasks to further achieve the goals of your organization. EDUCATION

• Metropolitan State University, St. Paul, MN Graduated May 2021

• Bachelor of Science: Human Resource Management

• University of Wisconsin-Marathon County Sept. 2014-May 2015 WORK EXPERIENCE

• Masterson Staffing Solutions, Plymouth, MN Present Recruiter

My recruiter position is responsible for supporting the essential operation of the office, recruiting the best possible candidate for each open order and providing superior customer service to the Clients and responsible for the compliance and adherence to state and federal employment laws as well as Masterson Staffing Solutions Standard Operating Procedures.

• Wells Fargo Corporate Trust Services, Minneapolis, MN Oct. 2019-Jan. 2020 Operation Processor 3

o Reviewing mortgage document data entry

o Handling inbound calls and scheduling appointments o Providing solutions to customers’ issues

o Processing of reinstatement/redemption checks

o Reinstatement/redemption letter distribution

• Wells Fargo Home Mortgage, Minneapolis, MN June 2018-Aug. 2019 Loan Specialist

o Processing loan applications in compliance with bank policies, meeting investor guidelines and demonstrating lending strategies o Meeting with potential customers to assess their needs and collect data o Verifying documents and ensure the applications complete

• Pioneer Plastics Inc, Eagan, MN Sept.2015-Mar. 2016 Document Control Specialist

Document control specialists responsible for training employees on records management procedures and policies, which include documentation, retention, retrieval, destruction, and disaster recovery. Assist with file migrations and audits, and perform administrative tasks as needed.

• UAS Labs, Wausau, WI Nov. 2014-Jan. 2015

o Packed Medication

TECHNICAL SKILLS/ SOFT SKILLS

• Bilingual in Hmong, English/Thai

• Proficiency in Microsoft Word, PowerPoint, and Excel

• 65 WPM

• Proficiency in communication/writing

• Managing time effectively

• Ability to multi-tasking

• Able to follows directions quickly

• Respects others/enjoy working with teams as well as individually in the workplace environment

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