Customer Service Center Representative

**** ******* ******

Home: 937-***-****

************@*****.***

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about Customer Service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills

●Retail sales customer service

●Problem-solving abilities

●Call center experience

●Inbound and outbound calling

●Adaptive team player

●Sales expertise

●Technologically savvy

●Active listening

●Courteous demeanor

●Clerical support

●Microsoft Office expertise

●Customer relations

Experience

Courtesy Clerk 09/12/2021-12/10/2021

Kroger Dayton, OH

Call Center Representative 05/2019 07/2019

InfoCision Dayton, OH

●Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Customer Service Representative 12/2018 03/2019

David's Bridal Dayton, OH

●Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Education and Training

High School Diploma: Dayton Christian High School 06/2010

Dayton, OH

Bachelor of Arts: Wright State University - Political Science

Dayton, OH

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