Customer Service Produce Manager

Gary Gamino

Healdsburg, CA *****

Cell: 916-***-****

E-Mail: ****************@*****.***

Summary

I am looking to advance my career with 19 years + experience. I have started from the bottom

and worked my way to where i am now by showing I am second to none when it comes to work

ethic. I am a great leader and passing down the skills I have practiced is my goal to better and

further the next associate or new team member to the best of my ability. I am fast paced and

fast learning. I lead by example and do not expect any less from a team member. I work to the

best of my ability with a good attitude and a smile no matter how overwhelmed I am. Costumer

service is always my #1 priority because with out them we have no jobs.

Skills

Employee development

Schedule management

Performance improvements

Customer retention

Goal setting

Purchasing and planning

Supervision and training

Profit and loss accountability

Policy/program development

Recruiting and Hiring

Team building

Experience

January 2019 to January 2020

Smart & Final Stores Inc. Sacramento, CA

Assistant Store Manager of Operations

Coordinated merchandising by planning floor layouts and displays, guiding resets and directing

sales signage placement.

Measured goal achievement by evaluating daily cash flow, reviewing sales reports and

producing financial statements.

Assisted customers, answered questions and resolved problems for stellar customer service.

Trained staff on daily duties, supervised and provided feedback, resulting in improved

performance and customer satisfaction.

Oversaw daily operations by delegating tasks, managing shift changes and conducting

keyholder duties to open and close business.

Analyzed inventory trends to guide product ordering and develop sales promotions to minimize

overstock.

Boosted sales through attractive merchandise presentation, competitive pricing and adequate

inventory.

May 2013 to December 2018

Sprouts Farmers Market. Citrus Heights, CA

Produce Manager

Monitored supplier operations to verify quality, delivery schedule and conformance to contract

specifications.

Coordinated efficient restocking of merchandise to meet customer needs and promote

consistent sales.

Maximized profit by coordinating efficient team workflows, minimizing waste and controlling

shrinkage.

Set and administered annual operating budget, consistently maintaining controls and preventing

overages.

Facilitated effective communication between customers and associates to encourage positive,

team-based atmosphere.

Drove consistent sales with effective merchandising and promotions implementation.

Developed and implemented promotional strategies to drive business success and maintain

budgetary guidelines.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve

bottom-line profitability.

Maintained comprehensive compliance with workplace and food safety standards to protect staff

and customers.

Lead by example and took responsibility for all actions drive culture of performance excellence.

Trained and coached new team members.

Received produce deliveries and unloaded produce.

Ensured displays were replenished, rotated and culled several times daily.

Assisted customers with produce questions and special orders.

Planned attractive displays and ensured all displays were replenished.

Conducted performance evaluations and recommended pay increases within the department's

budget.

March 2000 to May 2013

Lucky Super Market San Jose, CA

Cashier

Provided assistance with purchases, locating items and signing up for rewards programs.

Helped customers find specific products, answering questions and offering advice.

Processed returned items in accordance with store policy.

Welcomed customers, offering assistance to help find necessary store items.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program

payments for customers.

Troubleshot and resolved issues with cash registers, card scanners and printers.

Processed customer payments quickly and returned exact change and receipts.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Properly verified customer identification for alcohol or tobacco purchases.

Observed company return policy when processing refunds, including inspecting merchandise for

wear or damage.

Learned roles of other departments to provide coverage and keep store operational.

Education and Training

Doherty High School Colorado Springs, CO

High School Diploma

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