Abby Craig, PMP, CSM

Experienced Project Manager/Leader looking for opportunity to manage and deliver meaningful programs/projects providing significant value to an organization. I possess a full understanding of the development lifecycle and multiple methodologies for delivery of those efforts most important to the organization. I have experience managing PM resources and, while I enjoy that aspect, I most look forward to driving delivery by understanding the priorities of the organization, mentoring resources to drive delivery and tracking/monitoring and communicating our successes with recognition of lessons learned along the way.

Certifications: Project Management Professional (PMP) #260153, September 2001

Certified Scrum Master issued through Braintrust, 2014

Tools: Confluence/Jira, Clarity, Service Now IT Business Management, MS Project, MS Office 365 Suite, SharePoint

Experience:

Zycron/BG Staffing, Nashville, TN (February 2018 - January 2022). Director, Shared Services

Improved PMO processes to provide consistency and thoroughness

Ensured delivery of projects most beneficial to the business teams and customers

Managed four application development teams consisting of four managers and approximately 25 development resources Including Customer Care, Enterprise Applications, Human Capital Management and Finance and Asset Management Teams

Improved Unit Testing procedures with implementation of peer code reviews

Cybera, Franklin, TN (August 2015 – February 2018), Director, Program and Project Management

Managed Agile Teams

Managed portfolio of projects from concept through delivery

Developed product lifecycle to define how concepts are identified and moved through the gateways and onto the active roadmap

Managed RFP processes

Managed operationalization throughout the organization including Marketing of new features, enhancements to legal contracts, product pricing, sales training, fulfillment, billing, customer installation guides and technical support

Managed Marketing efforts including a complete rewrite of Cybera website

Comdata Corporation, Brentwood, TN (April 2007 – August 2015), Director, Relationship Management, May 2014 – May 2015

Senior Relationship Manager 2013 - 2015

Managed strategic partner relationships to ensure retention of existing large/critical accounts

Worked with strategic partners to identify opportunity for growth and drive implementation of required changes to support that growth

Served as escalation point for strategic partners with unresolved issues

PMO Director, Senior IT Project Manager/Scrum Master, 2011 – 2013

Transitioned a team of tenured waterfall developers and quality analysts into a self-managing, successful agile team following a three-week sprint cycle with deployment every nine weeks.

Managed agile team delivering new system features allowing processing of virtual card claim payments to providers. Card payment replaced paper check payment and resulted in revenue of approximately $20 Million in in 2014

Director, IT Product Delivery, 2009 – 2011

Managed a team of ten PMP certified Project Managers with five of those gaining CSM certification

Formed two agile teams to begin to understand the benefits/challenges of the agile approach in our environment and then implemented approximately 10 agile development teams in support of various business verticals

Managed intake of all IT initiatives along with prioritization, tracking and communication of status for 60+ ongoing initiatives to the Executive Leadership Team

Formed a dedicated IT resource model to allow focus for resources resulting in our Executive Leadership Team citing increased delivery from IT as well as improved transparency of the ongoing work within the Technology area

Senior IT Project Manager, 2007 – 2009

Managed multiple long-term waterfall software development efforts from initiation through implementation including legal, marketing and operations activities

The largest effort consisted of 22K hours of development and testing effort over an 18-month period with a staff of approximately 25 internal and external resources

National Federation of Independent Business (NFIB), Nashville, TN 2006 - 2007

Senior IT Project Manager

Managed multiple projects with the most significant being implementation of a new system used by our call center in Boca Raton. Approximately 100 end users of this system with the purpose of managing NFIB member data and contributions

Coordinated Nashville and Omaha IT staff to transition business requirements into solutions for a remote data entry/upload capability resulting in cost reduction and improved performance

CNA Insurance, Nashville, TN 1985 - 2005

Senior IT Project Manager, 1995 – 2005

Managed multiple efforts including resource selection/assignment, requirement definition, development, unit testing, quality testing and implementation efforts to convert records from Oracle/Access databases to mainframe system

Coordinated efforts of operations and development staff through multiple conversions during an 18-month effort to transition 1.5M life insurance policies to a new platform

Managed requirement definition process with business users, development staff, marketing and advertising staff as well as agents and consultant web design staff to enhance our real time access to data through our Lifelines website

Coordinated definition of business requirements and IT solution-modeling efforts including Automated Work Distribution System resulting in 10% processing staff reduction/reallocation

Accounting Specialist, Senior Business Analyst, Technical Support Analyst, 1985 – 1995

Served in various roles within the organization including management of agent relationships and commission processing/auditing

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